How to deposit funds, commissary, and payment options
Craven Correctional Institution uses ViaPath/TouchPay for sending money to people in custody. You can deposit through the vendor's website, mobile app, phone, or walk-in locations—whatever works best for you. One important rule: only approved visitors can deposit funds to an offender's account. If you're mailing a money order, make it payable to TouchPay, include the required deposit slip, and send it to TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174. Use the incarcerated person's full booked name and inmate/account number exactly as shown to avoid delays. For deposit help, call ViaPath at 877-650-4249.
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Getting money to someone at Craven Correctional Institution is straightforward once you know your options: online, mobile, phone, walk-in, or mailing a money order. Use the state's authorized partners and follow the rules, and your deposit won't get delayed.
Craven Correctional uses ViaPath/TouchPay for deposits, with options to pay online, by mobile, by phone, or through walk-in locations in the vendor network. Enter the inmate’s full booked name and account/inmate number exactly as shown and follow the deposit form instructions.
Only people identified as approved visitors for the offender are permitted to deposit funds to that offender’s account at Craven Correctional.
Mail a money order (with the required deposit slip) made payable to TouchPay to: TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174. Follow the vendor’s mail deposit instructions and don’t include extras like letters, photos, staples, or other items with the money order. If you run into problems, call ViaPath’s toll-free assistance line at 877-650-4249.
Volunteers in North Carolina prisons fill practical, hands-on roles that make a real difference. Education support is one common path — you might tutor someone in a specific subject, help with coursework, or work with people building basic skills in a classroom setting. There are also behind-the-scenes opportunities. Some volunteers assist staff with daily office tasks, which frees up employees to focus on direct work with offenders. If you're wondering whether you "have something to offer," keep in mind that volunteering isn't limited to one personality type. Some roles are people-facing. Others are more administrative.
If your loved one is at Craven Correctional, most day-to-day communication happens through the prison tablet system—calls, texts, and scanned mail all run through it. Here's how it works and what you can do from your end to keep things funded and running smoothly.
For regular mail to Craven Correctional Institution, use this address: P.O. Box 839, Vanceboro, NC 28586.
