How to send messages, photos, and packages
Craven Correctional Institution uses ViaPath/GTL tablets for phone calls, texting, digitized mail, and educational and entertainment content. To add phone time from outside, you'll go through ViaPath's portal, ConnectNetwork—not through the facility directly. Call rates run $0.10 per minute for all listed call types. People in custody can also purchase entertainment minutes through the prison canteen using their trust account funds. Since everything runs through the vendor system, you'll typically create an account and handle payments (including video visits, if available) through the vendor's app or online portal.
Search for a loved one and send messages and photos in minutes.
If your loved one is at Craven Correctional, most day-to-day communication happens through the prison tablet system—calls, texts, and scanned mail all run through it. Here's how it works and what you can do from your end to keep things funded and running smoothly.
For regular mail to Craven Correctional Institution, use this address: P.O. Box 839, Vanceboro, NC 28586.
Letters, cards, and photos for someone at Craven Correctional don't go directly to the prison. Everything must be sent to TextBehind first, where it's scanned and delivered electronically.
Add phone time through ConnectNetwork, ViaPath’s authorized deposit and account management portal. In practice, you’ll usually create a vendor account and manage payments in the portal or app rather than through the facility.
Craven’s posted per-minute call rate is $0.10 for all listed call types.
Yes. People in custody can buy minutes for tablet entertainment at the prison canteen using funds from their trust account. The tablets also provide access to educational and entertainment content through the vendor platform.
Address letters to TextBehind’s P.O. Box 247, Phoenix, MD. Include the inmate’s name, Opus number, and the full facility name exactly as specified.
No. TextBehind will return all packages to the sender. Packages, books, and similar items should be sent directly to the facility street address or through an approved vendor.
TextBehind scans letters and forwards digital images to the prison for delivery to the inmate. You can request the original back within 30 days for a $2.50 fee; otherwise it’s shredded after 30 days.
Volunteers in North Carolina prisons fill practical, hands-on roles that make a real difference. Education support is one common path — you might tutor someone in a specific subject, help with coursework, or work with people building basic skills in a classroom setting. There are also behind-the-scenes opportunities. Some volunteers assist staff with daily office tasks, which frees up employees to focus on direct work with offenders. If you're wondering whether you "have something to offer," keep in mind that volunteering isn't limited to one personality type. Some roles are people-facing. Others are more administrative.
Before you can visit someone at Craven Correctional, you need to be on their approved visitor list. That means submitting a visitor application and waiting for facility approval.
Trying to find someone in the North Carolina prison system? Need the right address or phone number for Craven Correctional Institution? Here's what you need to know.
