What Happens to Your Letters Sent to Crawford County Detention Center (how the kiosk/scanning system works)
Mail a letter to someone at Crawford County Detention Center and it won't land in their hands like it used to. Instead, it gets routed through Smart Communications, scanned, and delivered digitally—your loved one reads it on a housing-unit kiosk.
Crawford County made this change as part of a broader move toward kiosk-based communication. According to the Sheriff's Office, the goal is to streamline operations, improve communication, and support safety for both inmates and staff. That's why mail now goes through a MailGuard-style scanning process rather than arriving as physical paper.
Since November 20, 2017, all regular postal mail for inmates must be addressed to Smart Communications - not the jail itself. Send mail to: Smart Communications – Crawford County Justice Center, INMATE NAME / INMATE NUMBER, PO Box 9120, Seminole, FL 33775. Send it anywhere else and it may not get processed correctly.
Don’t skip the identifiers: Put the inmate’s name and inmate number clearly on the outside of the envelope or postcard so it posts to the right account.
So what actually happens after you drop your letter in the mail? Crawford County contracts with Smart Communications and has kiosks installed in every housing unit. Your postcard, letter, or greeting card gets scanned into the system. Then it shows up on the kiosk for the inmate to read - they never receive the original paper.
- Address your mail to Smart Communications - Use the Smart Communications PO Box address, not the jail’s street address.
- Mail is received and scanned into the system - Items like letters, postcards, and greeting cards are digitized.
- The scan is matched to the inmate’s account - This depends on having the inmate’s name and inmate number clearly on the outside.
- Your loved one reads it on a housing-unit kiosk - The scanned mail is available for them to view through the inmate kiosks.
If mail doesn’t show up: Double-check that the inmate’s name and inmate number were clearly printed on the outside of what you sent. That’s what the system uses to post it to the correct account.
The bottom line: Crawford County treats mail as part of its kiosk communication system now. The Sheriff's Office says this approach streamlines daily operations, improves communication, and strengthens safety for everyone inside by keeping physical paper out of the facility.
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