How to send messages, photos, and packages
Staying in touch with someone at Cross City Corrections Institution starts with setting up your accounts correctly. ConnectNetwork accounts must be activated through the email address you used during registration—finish those activation steps right away or you won't be able to use the account. Sending funds by JPay money order? It won't be processed unless you provide a valid email address and mailing address, so double-check those fields before mailing anything. If you get stuck, JPay materials list a toll-free support number for help with money order forms and deposit coupons. Florida facilities often offer several communication options—email, tablet messaging, phone calls, voicemail, and remote video visits—but availability and billing vary by vendor and location.
Search for a loved one and send messages and photos in minutes.
Activate your ConnectNetwork account using the email address you entered during setup. The account can’t be used until the email activation is completed.
No. JPay money orders won’t be processed without a valid email and mailing address, so make sure both are included. If you need help with the JPay money order form or deposit coupon, use the toll‑free support number listed on the JPay materials.
Florida facilities commonly offer multiple ways to stay in touch, including email/e‑messaging, tablet messaging, phone calls, voicemail, and remote video visits. The exact options and rules depend on the facility and the vendor providing the service.
Visiting someone at Cross City goes smoother when you know what to expect at check-in. Here's what gets searched, what happens if you refuse, and what to know if you're bringing an infant.
Need to take prescription medication during your visit at Cross City? Plan ahead. The facility allows it, but there are strict limits on quantity and packaging.
Every visitor needs their own application — one form per person. Florida DOC requires anyone age 12 or older to complete the visitation application themselves, so you can't just add a teen to an adult's paperwork. Getting the right form for everyone you plan to bring helps avoid delays and last-minute surprises.
