What to Expect During Crowley's 45-Day Visitor Approval Process
Waiting on visitor approval at Crowley? The timeline is the hardest part. Here's what that 45-day average actually means, why it takes so long, and how to avoid delays.
Visitor approval at Crowley takes about 45 days on average. Not every application lands exactly on day 45, but it's a realistic baseline - especially if you're hoping to visit soon. The wait isn't just paperwork. Approval includes screening steps that take time. If you're coordinating travel, childcare, or time off work, assume you'll be waiting and build in cushion where you can.
Background screening is part of how Crowley keeps visits safe and compliant. Once you're an active visitor, the facility runs background checks yearly to confirm you don't have active warrants, detainers, or unresolved criminal cases. That yearly check hints at what happens during initial approval too. Staff need time to review your information and verify you meet requirements. If something in your history needs follow-up, expect delays.
Note: Screening and background checks are a major reason visitor approvals at Crowley average around 45 days. If reviews take longer for any reason, your timeline can stretch beyond that average.
Approval isn't permanent. Go one year without visiting, and you'll be automatically deactivated from the inmate's list. You'd have to reapply from scratch. Live far away or struggle to coordinate visits? Keep that one-year mark in mind. Getting surprised by deactivation right when you're ready to schedule is frustrating.
- ✓ Submit a copy of a valid, unexpired government-issued photo ID with your visiting application.
- ✓ Make sure the address on your photo ID matches the address on your visiting application (a mismatch can lead to denial).
Need to request visitation or check on your application? Call 719-267-3548 ext. 23898. The visitation line is open Thursday through Monday, 8:30 a.m. to 3:30 p.m. Write down the date you called and who you spoke with. Having your own notes makes follow-up easier if you're working against a deadline.
You can also request visitation by email at crowleyvisitation@corecivic.com. Include the visitors' names, the incarcerated person's name and CDOC number, and your requested visit date. For visiting applications, email Doc_PPMU_Visiting@state.co.us. Double-check spelling and numbers before sending - small typos can create big delays.
Mailing a visiting application? Send it to: Attention: Private Prison Monitoring Unit, Colorado Department of Corrections Headquarters, 1250 Academy Park Loop, Colorado Springs, CO 80910. Mail works well if you want a paper trail. Use a delivery method that gives you tracking so you know when it arrived.
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