What to Do When CDCR's Visitor Pages Won't Load

Right now, several CDCR visitor pages appear to be loading dynamically but never actually display the content. On the main Visitors page, the screen can get stuck on the placeholder text “This will only take a few seconds…” instead of showing the information you’re trying to read. The same “This will only take a few seconds…” message shows up on the Visitors “How to Contact” page as well, which can be especially frustrating when you’re trying to confirm who to call or what the next step is.

At least one CDCR visitors page is explicit about what it needs: the “Approved Vendors” page shows a “Javascript required” message, which means the page won’t display normally if JavaScript is blocked or turned off.

Other pages may be built the same way even if they don’t show the exact “Javascript required” wording. For example, the “Sending Money to Inmates” page can also sit on the “This will only take a few seconds…” placeholder instead of showing the guidance, which is another sign the content is trying to load through scripts.

Quick Troubleshooting

• ✓ Try a different browser (or a different device) and reopen the same CDCR visitors page
• ✓ Make sure JavaScript is enabled in your browser settings (some CDCR visitor pages require it)
• ✓ Hard refresh the page and/or clear your browser cache, then reload
• ✓ Temporarily disable extensions that block scripts or page elements (ad blockers, NoScript-style tools, strict privacy blockers)
• ✓ Try an incognito/private window to rule out cached files or extensions
• ✓ Switch networks (Wi‑Fi to mobile data, or vice versa) to see if the page loads elsewhere

1. Open the page in a different browser or device - This is the fastest way to tell if the issue is local to your setup.
2. Confirm JavaScript is allowed - The “Approved Vendors” page specifically indicates “Javascript required.”
3. Force a clean reload - Clear cache (or do a hard refresh) and try again.
4. Turn off script-blocking extensions - Reload after disabling anything that could block site scripts.
5. Test on a different network - If it loads on mobile data (or another Wi‑Fi), your network may be interfering with the page load.

If the site won’t load after you troubleshoot, slow down before you travel. When pages like the Visitors home page, “How to Contact,” or “Sending Money to Inmates” are stuck on “This will only take a few seconds…,” you may not be seeing the instructions or contact details you were counting on - so you could show up missing a requirement or without a confirmed plan.

The “Javascript required” message on the Approved Vendors page is another sign you may need a different way to confirm basics (like where to find vendor guidance) if your browser can’t load the page. Until you can view the full content, assume you don’t have the latest official details and double-check anything time-sensitive.

1. Use a number you already trust - If you have a previously saved, official number for the facility or CDCR, call to confirm what you need.
2. Check an official directory source - Look for an official listing (not a random repost) that includes the contact details you’re missing.
3. Confirm the key point you’re relying on - Whether it’s who to contact, what the process is, or what’s allowed, get verbal or written confirmation before you drive out.