Cumberland County Jail

Cumberland County Jail allows inmates up to two in-person visits each day and up to 14 visits per week. The jail publishes detailed weekday and weekend/holiday visiting blocks, but the facility FAQ lists a different daily schedule (9:00–11:00 AM and 2:00–4:00 PM)—check the facility pages before you go. If you're 16 or older, you'll need to register and sign in through the GTLVISITME website (returning visitors use their username and password). Arrive at least five minutes before your scheduled visit. Check in late by more than five minutes, and the GTL system automatically cancels your visit. Each visit allows either two adults and one child or one adult and two children. The jail enforces a strict dress code and prohibited-items rules.

Cumberland County Jail offers monitored video visitation from home, with published prices and hours. Log on 15 minutes before your scheduled start time. Under normal conditions, inmates have phone access for several hours each day—but phones aren't available during meals or lockdowns, and access can be restricted for disciplinary reasons. In the booking area, local calls are free. Long-distance calls go through as collect. Before any charges apply, a recorded message lets you accept or refuse the call, hear the charges, or block future calls. You're only charged if you accept. Calls are capped at 15 minutes, with a warning at 14 minutes. All calls are subject to monitoring and recording. Inmates can't receive incoming calls or messages, and many numbers won't accept collect calls—including most cell phones, businesses, and hospitals.

Sending mail to someone at Cumberland County Jail works differently now. Since June 26, 2023, personal correspondence goes through an offsite mail-scan vendor (ViaPath). Mail your letters to the Phoenix, MD P.O. Box for that system—not the jail itself. Use the required format: the inmate's name plus their GettingOut.com ID (not the facility booking number), and include a return address on every item. Legal mail and books skip the scanning process and go directly to the jail's street address using the inmate's full name and required identifiers. Photos that are nude, sexually suggestive, or show gangs/gang tattoos/hand signs get rejected. Books must be softback and shipped directly from the publisher—explicit or violence-encouraging materials won't be accepted. Don't mail cash, checks, or money orders.

Cumberland County Jail has separate direct phone lines for the Information Desk, Visitation, the Public Magistrate, and jail administration—so you can reach the right office without getting bounced around. Use the facility's published office lines for help with visitation scheduling, detention status, and other administrative questions. The Magistrate's Office for marriage is at 204 Gillespie St., Fayetteville, NC 28301. That same address handles facility legal mail and books. For emergencies, call 911. For non-emergencies involving an incarcerated person, have the person's full name and booking/offender ID ready before you call. For court-specific case questions, contact the county clerk of court or use state e‑courts resources.