Cumberland County Jail, TN

Visiting someone at Cumberland County Jail starts with getting approved. You'll need to complete the Visitor Application (CR‑2152) before attending an on-site or video visit. Fill out the form completely, attach a current photograph, and use a street address—not a P.O. Box. Submit the completed application to the facility's visiting office or the Associate Warden/Deputy Superintendent as directed. The facility runs an NCIC background check, and you'll typically hear back within about 30 days. Once approved, you're added to the offender management system and can schedule visits through the facility's kiosk, vendor portal, or app. Staff monitor all visits and can change or cancel them at their discretion.

For ADA/Title VI and HR concerns at Cumberland County Jail, contact Brooke T Shaffer, the ADA/Title VI Coordinator and HR Director. The office is at 2 N. Main Street, Crossville, TN 38555 (2nd Floor), and you can call 931.250.5437. Filing a disability-discrimination complaint? Submit it in writing by mail to the ADA Coordinator at 2 N. Main Street, Suite 203, Attention HR, Crossville, TN 38555. For routine questions, use the administrative number—not dispatch. When calling or emailing, have the inmate's full name and another identifier like date of birth ready, plus your name, callback number, and a brief description of what you need. Never use online forms for emergencies—call 911 or the emergency/dispatch number instead.

Cumberland County has a formal non-discrimination policy for people with disabilities across its programs, services, activities, and employment. Need auxiliary aids or a reasonable modification? Contact the ADA Coordinator as early as possible—ideally at least 30 days before the activity or event. If you've experienced disability discrimination connected to county services or programs, you can file through the county's ADA grievance procedure. Include your contact information plus specifics: where it happened, the date, and a description of the issue. Alternative filing methods like personal interviews or tape recordings are available on request. After receiving your complaint, the ADA Coordinator will contact you within 15 calendar days and provide a written response within 15 days of that discussion. For visitation, mail, and commissary steps, check the facility's official page and follow any vendor or intake instructions.