How to Register and Use GTL Video Visits for Cumberland County Jail (Step-by-Step)
Video visits take a lot of the stress out of staying connected—especially when you can do them from home. Cumberland County Jail uses GTL VisitMe for monitored video visitation. Once you're registered, scheduling and joining visits is straightforward.
Cumberland County Jail offers monitored video visitation from home through GTL VisitMe. “Monitored” means the visit isn’t private, so plan on keeping the conversation and your surroundings appropriate for a jail video call from start to finish.
Anyone over 16 must register on the GTL VisitMe website before scheduling a video visit. If this is your first time using GTL VisitMe, create your account ahead of time - you don't want to be rushing through setup right before a visit.
- Go to the GTL VisitMe website and start “New User Registration” - Cumberland County Jail requires anyone over 16 to be registered there before visiting.
- Complete your registration - finish the new user setup so your account is ready to use for scheduling and joining visits.
- Plan to sign in early on visit day - all visitors need to be logged on 15 minutes before the scheduled video visit start time.
Reminder: Log on 15 minutes before your scheduled start time. That buffer helps you avoid missing the visit if there’s any delay getting connected.
Home video visits are available daily from 8:30am to 9:45pm. Pick a time slot where you can log in early and won't be interrupted. Once the visit starts, you don't want to be scrambling.
- ✓ Up to 10 minutes: $4.00
- ✓ Up to 25 minutes: $10.00
These video visits are monitored, so treat them like a supervised setting. Keep your camera view and conversation appropriate - monitoring can affect whether a visit is allowed to continue.
Running into problems registering? Call Visitation at 910-672-5632. You can also reach Maj. N. Hoking at 910-672-5601 for registration issues.
If registration isn’t working: Call Visitation at 910-672-5632 for help with problems registering online for visits.
Tips No Shows
- ✓ Log on 15 minutes before your scheduled start time.
- ✓ Schedule within the daily availability window (8:30am–9:45pm).
- ✓ Choose a quiet, appropriate setting since the visit is monitored.
Cumberland County Jail uses GTL VisitMe for monitored video visitation from home. Visits are available daily from 8:30am to 9:45pm. Common pricing runs $4.00 for up to 10 minutes and $10.00 for up to 25 minutes. On visit day, log on 15 minutes before your scheduled start time.
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