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Video Visits from Home at Cumberland County Jail: Costs, Hours, and How to Get Started

Remote video visits let you stay connected without making the trip to the jail. Here's what Cumberland County Jail charges, when visits are available, and how to get set up on GTL so your first session goes smoothly.

• 2 min read Verified from official sources

Cumberland County Jail offers monitored video visits from home at two price points: $4.00 for up to 10 minutes, or $10.00 for up to 25 minutes. Remote visits are available daily from 8:30am to 9:45pm, giving you a wide scheduling window.

Note: Video visits from home are monitored. Plan your conversation with the expectation that staff can review the visit.

Anyone over age 16 needs to be registered on the GTLVISITME website before using video visitation. If you're helping a teen visit, get the account set up ahead of time so you're not scrambling with registration at the last minute.

You need to be logged on 15 minutes before your scheduled start time. Build in that buffer even if everything usually runs smoothly. It gives you time to sign in, confirm your audio and video, and avoid losing part of your visit over a small hiccup.

Heads up: These visits are monitored, so treat the log-in period like a real check-in. Get settled in a private, quiet spot before the call connects.

  1. Log into your GTL visitor account early: GTL recommends signing in at least 10 minutes before a desktop internet visit so you have time to run the setup. Cumberland County Jail requires you to be logged on 15 minutes before the scheduled start time, so use the 15-minute rule.
  2. Open the “Internet Visit Tester”: In the menu bar, select “Internet Visit Tester.”
  3. Follow the prompts to test and install VisBridge: The tester walks you through downloading the GTL VisBridge desktop application and confirming your device is ready for the visit.

If you'd rather download the VisBridge desktop app directly, GTL provides download options for both Windows and Mac inside the visitor portal. That's also the easiest way to confirm you're running the current version compatible with online video visits.

Practical Checklist

  • ✓ Register on the GTLVISITME website if you’re over age 16.
  • ✓ Plan to be logged on 15 minutes before your scheduled visit start time.
  • ✓ For desktop visits, log into your GTL account ahead of time and run “Internet Visit Tester” to download and confirm VisBridge is working.

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