What Happens If You're Late for Your Visit at Cumberland County Jail

You need to be at Cumberland County Jail at least five minutes before your scheduled visit time. That buffer matters. Check-in is tied to your exact appointment, not just the general visiting hours.

If you check in more than five minutes past your scheduled time, the GTL system automatically cancels the visit. Once that happens, jail staff cannot override it. Even if you're already in the building and only a little late, the system will still mark the visit as canceled once you miss the check-in window.

S3

• ✓ Plan to arrive well before the five-minute requirement so you are not rushing at the last minute
• ✓ Build in extra time for the drive and for finding where you need to go once you get there
• ✓ Check traffic and weather before you leave, then adjust your departure time so you can still be there at least five minutes early
• ✓ If your visit requires any online registration or account steps, handle those ahead of time so you are not trying to fix them right before check-in

If your visit was canceled and you need help with registration or next steps, call Visitation at 910-672-5632. For issues with online registration specifically, you can reach Maj. N. Hoking at 910-672-5601.

1. Confirm what happened to the appointment - If you missed check-in by more than five minutes, GTL may have automatically canceled the visit.
2. Call for help with registration or access issues - If the problem is your GTL registration or getting signed in, contact Visitation at 910-672-5632 or Maj. N. Hoking at 910-672-5601.
3. Set up your next visit with the time window in mind - When you schedule again, plan your arrival so you are at the facility at least five minutes early to avoid another automatic cancellation.

The reason this policy is so rigid: scheduling and check-in both run through GTL, and the system enforces a narrow window around your appointment time. At Cumberland County Jail, that means arriving five minutes early is essential. Check in more than five minutes late and the system triggers an automatic cancellation that staff cannot undo.