How to Find Someone at Dale County Jail When the Online Roster Isn't Working

When you try to access the Dale County Jail online roster at http://www.daleso.com/roster_view.php, the error messages can look intimidating. You might see something like "the requested URL could not be retrieved" or "unable to determine IP address from host name \"www.daleso.com\"." There's often a DNS message too: "Name Error: The domain name does not exist." These all point to a domain/DNS resolution problem on the website's end - not anything you did wrong.

The error page usually includes a timestamp showing exactly when the failure happened. Look for a line like: "Generated Thu, 29 Jan 2026 09:08:01 GMT by penmates-mac-studio.tail755b08.ts.net (squid/7.3)." Take a screenshot or copy that text - it's useful if you need to report the problem.

Confirm Outage

• ✓ Reload the roster page once or twice (a temporary glitch can clear quickly)
• ✓ Try a different browser or a private/incognito window
• ✓ Try a different device (phone vs. computer)
• ✓ Double-check that you typed the roster address correctly
• ✓ Wait a short time and try again (some outages are brief)
• ✓ Switch networks if you can (cell data vs. Wi‑Fi)

You might notice a line on the error page that says "Your cache administrator is <webmaster>." That's a system role, not an actual contact - no email or phone number is provided. If you already have a trusted contact method for the Sheriff's Office website administrator, try reporting the outage and include the exact error text you're seeing.

Your most reliable move when the roster is down? Call the Dale County Sheriff's Office or jail directly, or go in person. Use contact information you already have or can find through other official sources. When you reach someone, share the details from the error page - especially that "Generated … GMT by …" line. It helps staff understand you're dealing with a website issue, not just clicking the wrong link.

1. Write down the basics - note the date/time you called or visited and the name (or role) of the person you spoke with.
2. Share the exact roster address - give them http://www.daleso.com/roster_view.php and describe the error you’re seeing.
3. Provide the error-page timestamp - read out (or show) the “Generated … GMT by …” line from the error page.
4. Ask for what you need most - request confirmation of the person’s status and whether staff can tell you when the roster may be available again or what alternate verification steps they can offer.

Can't get confirmation right away? Try again later. DNS and site issues often resolve on their own. Keep an eye on official local government channels for any announcements about service interruptions. One caution: be careful with third-party "inmate lookup" sites while the official roster is down. If you use one, treat the results as unverified until you can confirm through an official source.