Setting Up Video Visits with an Inmate at Dallas County Jail (CIDNET guidance)
Setting up video visits comes down to two things: following Dallas County's account instructions and knowing where to get help if something goes wrong. The county directs families to its Inmate Accounts page for setup details, while video visitation support questions go through CIDNET's customer portal.
Start at Dallas County's Inmate Accounts page. That's where you'll find the facility's account-setup instructions for inmate correspondence. If you're creating an account from scratch, work through the posted steps in order. The facility's process is built around them.
Note: Follow the facility's posted account-setup instructions exactly. Skipping steps or setting up the wrong account type can slow down video visitation setup later.
Need technical help with video visitation? Dallas County's guidance is clear: go directly to CIDNET. The facility instructs families to submit questions through the support section of CIDNET's customer portal. If you're stuck during setup, that's the right place to ask, especially for login problems, device issues, or anything that looks like an account error.
Note: For video visit setup help, submit your request through CIDNET's customer portal support section (not the jail). That's the process Dallas County directs families to use.
Section 3
- ✓ Start on Dallas County’s Inmate Accounts page (this is where the county points you for inmate correspondence information)
- ✓ Follow the facility’s posted instructions for account setup when creating your inmate correspondence account
- ✓ Set up and use your CIDNET account as directed by the facility’s instructions
- ✓ Keep the inmate’s name and ID number handy, since you may need it during setup and account-related tasks
- ✓ If a step is unclear or you hit an error, route questions about video visitation setup to CIDNET through the support section of its customer portal
If you need to add funds for services connected to the inmate account, Dallas County says family and friends can deposit online, by phone, or at a kiosk in the facility. You'll need the inmate's name or ID number. For online deposits, follow the county's account instructions so you're using the correct process for this jail.
- Gather the details CIDNET will need: Write down the inmate’s name and ID number. If you are dealing with a deposit issue, keep any confirmation details and take screenshots of error messages.
- Submit your request through CIDNET’s customer portal support section: Dallas County directs video visitation setup questions to CIDNET, so start your help request there.
- Be specific in your message: Include the inmate identifiers (name and ID number) and a clear description of what you tried and what happened. If money was involved, include any deposit information you have.
- Save your records: Keep screenshots and any receipts or confirmations, so you can reference them if CIDNET asks follow-up questions.
Note: Follow up through CIDNET's customer portal and save any ticket or confirmation details you receive. That reference makes it easier to continue your support request if the issue isn't resolved right away.
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