Who to Call About Dallas County Youth Village (phone numbers, when to call, and what to ask)
Need a straight answer about visiting, mail, phone calls, or money? Here are the right numbers to call and what to ask.
Start with the main phone line: 972-225-9700. This is your best first call - staff can point you to the right person for whatever you need.
The fax number is 972-225-9709. Use this when you need to send paperwork or written information.
Call Dallas County Youth Village directly for questions about visitation, phone calls, or how to send mail. Policies vary by facility, so asking staff is the fastest way to get a verified answer.
Questions about deposits to an offender's account? That's handled through the TDCJ Inmate Trust Fund, not the facility. When making a deposit, you'll need to provide the sender's name and address - TDCJ requires this information.
For deposit and trust-fund questions, call the TDCJ Inmate Trust Fund at 936-438-8990. This is the number to use when you need to confirm a payment went through, check on an account issue, or find out what information you need to complete a deposit.
- ✓ Sender’s name
- ✓ Sender’s address
Warning: Do not send funds to offenders you do not know (or “as a favor” for someone else). If you suspect extortion, report it to the unit warden or the Office of Inspector General.
Practical Calling Tips
- ✓ The youth’s full legal name (spell it out if needed)
- ✓ Date of birth (if you have it)
- ✓ Any ID or booking number you were given (if applicable)
- ✓ Your specific question written down in one sentence
- ✓ A pen and paper to capture names, extensions, and call-back instructions
Dallas County Youth Village - Main: 972-225-9700 | Fax/Alt: 972-225-9709
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