Penmate Inmate Support Guides
Sending Money

How to Send Money to Facility

Sending money is straightforward once you follow the payee and mailing instructions exactly. Here's how to use a money order, plus what to double-check before you send.

• 2 min read Based on general NC policies
How to Send Money to Facility

For Trust deposits, make your money order payable to TouchPay and mail it with a deposit slip to TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174. If anything is missing or written differently, your money order can be delayed or rejected. Take a minute to match the payee line and address exactly.

The facility references a "Money Transfer Fees" schedule (effective August 1, 2023). This means some deposit or transfer options carry fees, and the cost depends on which method you choose.

Note: The available info does not confirm other accepted payment methods, exact fee amounts, processing times, office hours, or in-person options. Verify those details with the facility before you send funds.

Steps to Follow

  • ✓ Make the money order payable to TouchPay
  • ✓ Include a deposit slip with the money order
  • ✓ Mail it to: TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174
  • ✓ Check whether the deposit method you plan to use has a fee (a “Money Transfer Fees” schedule is listed as effective August 1, 2023), and confirm what you will be charged before sending money
How to Send Money to Facility

Before mailing a money order, confirm the details that change most often. Check that the current payee name and mailing address for Trust deposits are still "TouchPay" and TouchPay Holdings, LLC at PO Box 174 in Houston. Verify money orders are still accepted for Trust deposits and whether you need a deposit slip every time (and where to get it). Ask about current money transfer fees so you know what applies to your deposit method and amount.

Tip: Look up the “Money Transfer Fees” schedule and confirm it’s still the one effective August 1, 2023. Fee rules can change, and you want the current amounts for the method you plan to use.

  1. Confirm the mailing instructions - Check that the payee is still TouchPay and that the Trust-deposit mailing address is still TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174.
  2. Verify the paperwork - Ask whether you must include a deposit slip with the money order and how to obtain the correct slip.
  3. Ask about fees and timing - Confirm what fees apply under the Money Transfer Fees schedule (effective August 1, 2023) and how long it typically takes for funds to post once received.

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