Penmate Inmate Support Guides

How to Send Money to Someone in a North Carolina Prison: Money Orders, Vendors, and Account Inactivity

Getting money to someone in a North Carolina prison is straightforward once you know the right payee name, mailing address, and account rules.

• 2 min read Verified from official sources

To send a money order for trust funds, make it payable to TouchPay. Mail it with a deposit slip to: TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174. The payee name and deposit slip are essential, so double-check both before sealing the envelope.

North Carolina's Department of Adult Correction publishes a "Money Transfer Fees (Effective August 1, 2023)" schedule. Fees vary by deposit method and amount. If you're using an online option, phone deposit, or third-party vendor, check the current fee information before submitting payment.

Have a ConnectNetwork Friends & Family account? Watch for inactivity. The policy states accounts become inactive and subject to forfeiture after 180 consecutive days without use, unless governing law or contract specifies a different timeframe.

To request a refund on a Friends & Family account, call ConnectNetwork customer service at 866-516-0115. That's the documented process. If you're approaching that 180-day window, don't wait.

Practical Next Steps Help

  • ✓ Make the money order payable to TouchPay.
  • ✓ Include a deposit slip with the money order.
  • ✓ Mail it to TouchPay Holdings, LLC, PO Box 174, Houston, TX 77001-0174.
  • ✓ Review the posted “Money Transfer Fees (Effective August 1, 2023)” schedule so you know what fees can apply by method and amount.
  • ✓ Confirm current fees before you pay, especially for online or phone deposits.
  • ✓ If your ConnectNetwork Friends & Family account has been inactive, remember it can be subject to forfeiture after 180 consecutive days (unless law or contract says otherwise).
  • ✓ To request a refund, call ConnectNetwork customer service at 866-516-0115.

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