How to Put Money on an Inmate's Phone Account at Dane County Jail (and Avoid the 180‑Day Expiry)

There are several ways to set up and fund an AdvancePay account for calls at Dane County Jail. You can go online through the ConnectNetwork website or download the ConnectNetwork mobile app (Android or iOS). Prefer to do it by phone? Call 800-483-8314 to use the automated system or talk to a live agent. Some locations also have GTL kiosks available.

GTL accepts Visa and Mastercard credit cards, debit cards, and prepaid cards. Deposits made with a card show up almost immediately, which is helpful if you need calls working the same day.

Other Deposit Methods

• ✓ Make a deposit at your local Western Union location.
• ✓ Mail a check or money order payable to GTL AdvancePay to: AdvancePay Service Dept., PO Box 911722, Denver, CO 80291-1722.

Once your AdvancePay account is set up, keep an eye on activity. If 180 consecutive days pass without any use, the account becomes inactive and the balance can be forfeited. Think of it as a "use it or lose it" rule. The good news: any activity resets the 180-day clock. Even a single call during that window keeps your account in good standing.

1. Plan one piece of account activity before 180 days passes: Using the AdvancePay account at any point during the inactivity period resets the 180-day clock.
2. Use a channel you can reliably repeat: If online is easiest, deposit through the ConnectNetwork website. If you are usually on your phone, use the ConnectNetwork mobile app (Android or iOS).
3. Keep the phone option handy for fixes: If you get stuck or prefer not to use online tools, call 800-483-8314 to use the automated system or speak with a live agent.