How to Schedule and Prepare for Video Visits at Danville City Jail (onsite & remote)
Video visits at Danville City Jail are easy to set up once you know your options. Here's how to register, pick between onsite and remote visits, and sidestep common tech hiccups.
Danville City Jail offers two video visit options. You can use the video terminals in the jail's visitation center, or connect remotely from your own device. Remote visits work well if traveling to the jail is difficult. Onsite visits make sense if you're local and prefer to use the facility's equipment.
Either way, you'll need to register first. Registration is free - just sign up through icsolutions.com, the portal Danville uses for video visitation.
Quick contacts: For general visiting questions, call Danville City Jail at 434-799-5130. For help with the video visitation system itself, contact IC Solutions at 1-866-228-4031.
You'll need to register before your first video visit - there's no cost to create an account. Head to icsolutions.com and complete the visitor registration to get started.
Need help registering? IC Solutions can help with account and system questions at 1-866-228-4031.
For onsite video visits, you'll use video terminals in the jail's visitation center. This is a good option if you don't want to rely on your own phone, tablet, or computer.
- Confirm the inmate’s assigned visit time - the visit is tied to a specific time slot, so make sure you know the exact start time.
- Arrive about 10 minutes early - Danville asks visitors to arrive roughly 10 minutes before the scheduled start so you can complete processing.
- Be ready to start on time - once processing is done, you’ll use the assigned video terminal for the visit.
General visit questions: If you’re unsure about onsite visiting procedures, call Danville City Jail at 434-799-5130.
Remote video visits let you connect from home instead of traveling to the jail. Danville's system works with Windows computers, Android devices, and iOS devices.
- ✓ Download the visitation app on the device you plan to use (for iPhone/iPad, use the ICS Mobile app).
- ✓ Run the required device/app test before you try to schedule.
- ✓ Check your camera and microphone permissions so the app can access them.
- ✓ Make sure your internet connection is stable before you schedule - don’t wait until the minute your visit starts.
Tech trouble? If the app won’t work or the device test fails, contact IC Solutions support at 1-866-228-4031.
Remote visits have a fee, and pricing can vary. One heads-up: if your visit has problems because of your internet connection, you won't get a refund. Plan accordingly.
Tip: Do the required app/device test and double-check your connection before you pay for an offsite visit - connectivity problems during the visit won’t be refunded.
Having trouble with scheduling, login, the app, or your connection? Call IC Solutions at 1-866-228-4031 - they run the video system. For general questions about visiting procedures at Danville City Jail, call the jail directly at 434-799-5130.
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