Video Visit Troubleshooting: What to Know Before Your First Remote Visit to Danville Jail

Before you try to schedule an offsite (remote) video visit for Danville Jail, plan on doing one thing first: download the visitation app and make sure it works on your device. Danville Jail’s offsite visits require you to download and test the visitation application before you’ll be able to schedule a visit. If you’re visiting from a phone or tablet, you’ll be looking for the ICS MOBILE app (also referred to as The Visitor™ app). For Android, it’s downloaded through Google Play. For iPhone or iPad, it’s downloaded through the Apple App Store (search for ICSolutions).

1. Choose the device you’ll actually use for the visit - Offsite visits are set up to run from a Windows computer, Android device, or iOS device.
2. Download the correct app - On Android, download ICS MOBILE (The Visitor™) from Google Play. On iOS, download ICS MOBILE from the Apple App Store (search ICSolutions).
3. Open the app and run the test - You’re required to download and test the visitation application before you can schedule your offsite visit.

Device-connection-checklist

• ✓ Personal Windows computer
• ✓ Android device
• ✓ iOS device (iPhone or iPad)

Most “visit problems” are really device or connection problems, and they’re easier to fix before your appointment time than while you’re trying to get connected. Since Danville Jail requires you to download and test the visitation application before you can even schedule, use that test as your early warning system. Do your test on the same device and internet connection you plan to use for the actual visit. If the test doesn’t run smoothly, switch devices (Windows vs. phone/tablet) or try a more stable connection and test again before you schedule.

Offsite (remote) video visits are fee-based, and the cost can vary by facility. If you’re budgeting or comparing options, check the current pricing in the IC Solutions system before you book the time.

If you get stuck - can’t register, can’t add funds, can’t schedule, or the app won’t cooperate - start with IC Solutions support. Their site includes the tools people typically need to get set up (registering, adding funds, scheduling a visit, and downloading the offsite visitation applications). You can also contact IC Solutions by phone at 1-866-228-4031 for visitation support.

• ✓ Danville Jail: 434-799-5130

If remote visits aren’t working out for you, it helps to know there’s also an onsite option. Onsite visitation at Danville Jail is conducted using video terminals located in the facility’s visitation center.