What the Resident Concern Line Can — and Can’t — Do (and What to Expect When You Call)
Worried about someone at Davis Correctional Facility? Knowing where to start—and what kind of help you'll actually get—makes a difference. The Resident Concern Line is one option, but CoreCivic recommends contacting the facility first. They're usually in the best position to handle most questions and concerns directly.
CoreCivic's Resident Concern Line lets families file reports about concerns involving someone housed at Davis Correctional Facility. That said, the facility itself is typically best positioned to answer questions and address issues - so start there first when you can.
When you call the Resident Concern Line, a live operator answers 24/7. They're not CoreCivic employees - their job is to take down your information and pass it along. Prefer not to call? You can file online using the "Get Started" option on CoreCivic's Resident Concern Line page.
To file a report by phone, call 877-834-1550.
Urgent: The Resident Concern Line is not an emergency line, not a suicide prevention line, and not a PREA reporting line for residents at Davis Correctional Facility.
You can submit a concern any time, day or night - but it may not be reviewed until the next business day. If your situation needs immediate attention, contact the facility directly. That's the faster route.
Here's what catches people off guard: even though you can report issues 24/7, the report may not be reviewed until the next business day. So if you call late at night, on a weekend, or around holidays, don't expect immediate movement.
One thing to keep straight: "resident concerns" and "formal records requests" are different tracks. The Resident Concern Line is for reporting concerns about someone housed at the facility - not for making a formal CCPA data request. CCPA requests follow their own process (generally 45 days, with a possible extension to 90 days), so don't use those timelines to gauge when you'll hear back about a resident concern.
Practical Tips
- ✓ Resident’s full name
- ✓ Agency number, if you know it (DOC number or ICE A-number)
- ✓ Where the person is housed (location)
- ✓ Dates, times, and names of anyone involved (if you have them)
- ✓ A clear description of what you’re concerned about
- ✓ Your name and contact information (you can file anonymously, but contact info helps resolve the concern)
- Write down anything the operator gives you - save any reference details or follow-up instructions so you can track what you reported.
- Stick to the basics first - lead with who it’s about, where they’re housed, what happened, and when; you can add extra details after the key facts are clear.
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