How to Send Money to Facility

ConnectNetwork (powered by GTL) is the platform behind the inmate telephone system at this facility and TDOC. If you want to help someone keep calling home, focus on payment options that work through ConnectNetwork. That's the system tied to inmate phone accounts.

ConnectNetwork handles inmate phone accounts electronically. You'll add funds through their online account tools rather than hand-delivering cash or using informal methods. Setting this up for the first time? Plan on creating an account so you can manage deposits and track what you've added.

Steps to Follow

• ✓ Confirm with your loved one that the facility uses ConnectNetwork (GTL) for phone accounts, and make sure you have the correct identifying details needed for the account you’re funding.
• ✓ Use ConnectNetwork’s electronic payment options to add funds to the inmate phone account (or the specific account type they support for your purpose).
• ✓ Save your payment confirmation/receipt so you can reference it if there’s a posting delay or a question later.

If you're adding funds for phone calls, it helps to know the current pricing. The per-minute rate for ConnectNetwork calls dropped to $0.075 (7.5 cents) effective July 1, 2024.

What to Verify

• ✓ Confirm the facility currently uses ConnectNetwork (GTL) for the specific account you want to fund.
• ✓ Ask which types of accounts can be funded through ConnectNetwork (for example, phone only versus other account types).
• ✓ Confirm what electronic payment methods are accepted and whether any account setup steps are required.
• ✓ If you’re budgeting for calls, confirm whether the $0.075 per-minute call rate (effective July 1, 2024) applies in your situation, and ask whether any fees apply when adding funds.