DeKalb County Jail's New Mail System: Send Personal Mail to the Phoenix, MD Vendor
Sending letters or photos to someone at DeKalb County Jail? The process has changed. Personal mail now goes to an offsite facility in Phoenix, Maryland, where it's scanned and delivered digitally to your person's tablet. Here's how to address your envelope correctly.
DeKalb County Jail no longer handles personal mail the traditional way. Letters, pictures, and drawings are processed offsite and delivered electronically - your loved one or friend receives them on their tablet, not as physical paper.
Note: The Phoenix, MD address is for personal mail only - think letters, pictures, and drawings. Other item types shouldn’t be sent there.
Use this exact addressing format for personal mail going through the Phoenix, MD processing center. You can copy it and swap in your person’s name and identifier: Dekalb County Jail, GA John Smith, #11111 P.O. Box 247 Phoenix, MD 21131
- ✓ Write the complete facility name (no abbreviations) and the state
- ✓ Include the inmate’s full name and identifier
- ✓ Put the sender’s full name and physical address on the envelope
Write out the full facility name and state - no abbreviations. The vendor uses this to route your mail correctly for electronic delivery.
Include the incarcerated person's full name and identifier number. That number links your letter or photos to their account so it reaches their tablet.
Don't forget your return address. Your full name and physical address must appear on the envelope for electronic processing.
Copyable example: Dekalb County Jail, GA / John Smith, #11111 / P.O. Box 247 / Phoenix, MD 21131
Checks, money orders, and attorney-client privileged mail should not go to the Phoenix, MD address. For those items, follow DeKalb County Jail's separate facility guidelines.
Reminder: Only personal mail (letters, pictures, drawings) should go to Phoenix, MD - don’t send checks, money orders, or attorney-client privileged mail there.
Mail not delivered? Think there's a processing issue? Contact TextBehind support at info@TextBehind.com.
You can also reach GettingOut/Telmate Customer Care at 1-866-516-0115 for help.
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