The Four Accounts at DeKalb County Jail (AdvancePay, PIN Debit, Tablet, My Messaging) — Which One to Fund
Trying to add money for calls or messages at DeKalb County Jail? If you got stuck choosing between similarly named accounts, you're not alone. Each account type pays for different services—so you want your money in the right place the first time.
DeKalb County Jail runs payment services for calls, messaging, photo sharing, and visits through TouchPay Holdings, L.L.C. dba GTL Financial Services (ViaPath). ViaPath splits things into multiple product
AdvancePay is for services linked to your phone number or email. At DeKalb County Jail, AdvancePay funds cover phone and video visit payments - making it the right choice when you're handling the bill on your end. If your goal is
PIN Debit works differently. Money deposited here goes into the incarcerated person's account. They can use it to pay for secure access to phone and video visits from their side. If you want to give them funds they control for paid communication services, PIN Debit is the option - it routes money to them rather than tying it to your phone number or email.
The Tablet Account covers tablet-based features - messaging, music, games, and other entertainment options available on the device. Money you deposit here lets them pay for these services directly. Put tablet money into an account meant for calls or visits, and it won't be available for entertainment. Double-check you're selecting Tablet Account when in-tablet features are the goal.
My Messaging is for messaging features tied to your account (your phone number or email). At DeKalb County Jail, My Messaging funds cover messaging, photos, and e-cards. Easy to confuse with the Tablet Account since both involve messaging - but here's the difference: My Messaging is linked to your account info, while Tablet Account money goes onto the incarcerated person's tablet for broader options.
How to Deposit
- ✓ Deposit online at ConnectNetwork.com for AdvancePay and PIN Debit
- ✓ Deposit online at GettingOut.com for the Tablet Account and My Messaging account
- ✓ Deposit by phone for AdvancePay: 800-483-8314
- ✓ Deposit by phone for PIN Debit: 888-428-1845
- ✓ Deposit by phone for GettingOut (Tablet Account and My Messaging): 866-516-0115
Note: Deposit not showing up where you expected? Use the deposit method that matches the account type (ConnectNetwork for AdvancePay/PIN Debit, GettingOut for Tablet/My Messaging). Call the number listed for that account if you need help.
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