How Many Visits Can You Actually Get Each Week at DeKalb County Jail? (FAQ & How to Verify)

Trying to figure out how many visits you can get each week at DeKalb County Jail? You'll hit a frustrating snag: the jail's own rules don't agree. One section of the visitation guidelines says approved visitors get only one visit per week. Another section - describing the video visitation center - says each inmate is allowed two 30-minute visits per week at the visitation center. Those are two different limits (one tied to the visitor, one to the inmate), so you'll want to verify which rule applies to the visit type you're trying to schedule.

This isn't just paperwork confusion - it changes what you can realistically plan. Assume you can visit twice when the system only allows one per week for an approved visitor, and you might end up with a canceled slot or a wasted trip. Assume it's only one when the inmate actually gets two 30-minute visits per week at the visitation center, and you could miss a chance to schedule extra time together. Timing matters too. DeKalb uses video visitation, with on-site slots offered daily in two blocks: 8:00 a.m.–11:45 a.m. and 4:00 p.m.–9:50 p.m. Those windows fill up fast - especially if you're juggling work, childcare, or a long drive. Knowing the real weekly limit helps you grab the right time as soon as you're eligible.

• ✓ Schedule every visit by appointment at least 24 hours in advance
• ✓ Schedule either in person at the jail or online
• ✓ Don’t plan on scheduling by phone (telephone appointment scheduling isn’t available)

1. Start with the scheduling system you’ll actually use - Since visits must be scheduled at least 24 hours ahead (in person at the jail or online), check what the online scheduling flow shows you for available visits and time slots.
2. Confirm you’re approved before you troubleshoot limits - DeKalb requires all visitors to be on the inmate’s approved visitation list for on-site and online (At-Home) visits. If you aren’t approved, the system may block scheduling in a way that looks like a “weekly limit” problem.
3. Check what time blocks are available for on-site video visits - On-site video visits are offered daily from 8:00 a.m.–11:45 a.m. and 4:00 p.m.–9:50 p.m. If you’re seeing fewer options than expected, it could be a limit issue, full time slots, or both.

When the website language and the scheduling screen don't match, go straight to the sources that can clear it up. For general jail questions and confirmation, call the DeKalb County Jail General Information Hotline at (404) 298-8145. For issues with the visit system itself - deposits, scheduling, account problems - call GettingOut (Telmate/ViaPath) Customer Care at 1-866-516-0115. Between those two calls, you can usually nail down whether the one-visit-per-week rule applies per approved visitor, whether the two 30-minute visits are available per inmate at the visitation center, and what you can actually schedule right now.

1. Save your appointment confirmation - Since visits are appointment-only and must be scheduled at least 24 hours in advance, keep a screenshot or confirmation details handy so you can show what you booked.
2. Ask staff to confirm what limit is being applied - If you’re told something different from what you expected, get clarity on whether the issue is a weekly limit or simply that no slots are left.
3. Call Customer Care before you make the trip (or as soon as something looks off) - GettingOut (Telmate/ViaPath) Customer Care at 1-866-516-0115 can help with visit scheduling/account issues so you’re not trying to fix it at the door.
4. Use the jail hotline for general confirmation - If you need jail-side confirmation, call the Jail General Information Hotline at (404) 298-8145.

DeKalb County Jail's published rules include two different weekly-limit statements: one says approved visitors get only one visit per week, while another says each inmate gets two 30-minute visits per week at the visitation center. Don't guess - verify the limit through whatever scheduling process you're using, and make sure you're on the inmate's approved visitation list before planning your week around a visit.

• ✓ DeKalb County Jail General Information Hotline: (404) 298-8145
• ✓ GettingOut (Telmate/ViaPath) Customer Care (deposits, visits, accounts): 1-866-516-0115