How to Put Money on an Inmate's Account at DeKalb County Jail (Kiosks, GettingOut, Fees)

DeKalb County Jail uses TouchPay Holdings, L.L.C. (doing business as GTL Financial Services, a ViaPath company) to handle inmate account deposits. Why does that matter? The website, phone number, and deposit method you need depends on which ViaPath/GTL system you're funding - AdvancePay, PIN Debit, or a GettingOut tablet/messaging account.

Where Deposit

• ✓ Use a kiosk in the jail lobby (cash or debit card)
• ✓ Use a kiosk in the Visitation Center lobby (cash or debit card)

Can't make it to a kiosk? You have two online options, and they serve different purposes. ConnectNetwork handles AdvancePay and PIN Debit deposits. GettingOut is for adding money to a tablet account or My Messaging account. Not sure which one you need? Think about what the money is for - phone calls and services through AdvancePay or PIN Debit, or tablet and messaging through GettingOut.

1. Decide what you’re funding - Use ConnectNetwork for AdvancePay and PIN Debit deposits; use GettingOut for the incarcerated person’s tablet account and My Messaging account.
2. Go to the correct website - Make your deposit through ConnectNetwork (AdvancePay/PIN Debit) or through GettingOut (tablet/messaging).
3. Complete the deposit in the portal - Follow the prompts in the site you chose to finish the transaction for the right account type.

• ✓ AdvancePay (toll-free): (800) 483-8314
• ✓ PIN Debit (toll-free): (888) 428-1845
• ✓ GettingOut (toll-free): (866) 516-0115
• ✓ GettingOut/Telmate Customer Care: 1-866-516-0115

Give yourself some lead time. GettingOut notes that funds may take up to 72 hours to become active on an inmate Trust & Commissary account - so a deposit you make today might not be usable right away.

• ✓ Expect service fees when you use automated payment services to fund accounts.
• ✓ GettingOut lists automated deposit transaction fees as $3.00.
• ✓ GettingOut lists the fee as $5.95 if you use live operator assistance.