The Real Cost of Staying Connected with Someone at DeKalb County Jail: Fees You Should Expect
Staying in touch gets expensive fast when you're not expecting the add-on charges. Here are the fees DeKalb County Jail and its service provider publish, so you can budget before you pay.
Adding money through automated payment options? Plan for a service fee on top of your deposit. The jail's funding page warns that automated payments come with fees - which explains why your checkout total looks higher than what you meant to send. GettingOut caps these fees at $3.00 for automated deposits and $5.95 if you use live operator assistance. Handle it yourself, pay less. Need someone to walk you through it, pay more. The exact screen varies depending on which account you're funding, but those are the caps GettingOut publishes.
Need help with a deposit charge? GettingOut Customer Care can help with deposits, visits, and accounts at 1-866-516-0115.
Remote video visits cost $5.00 for each 30-minute session. That's the published rate for at-home visits - worth knowing when you're figuring out how often you can realistically schedule time.
- Confirm the session details before you book - Remote (At-Home) visits are listed as $5.00 per 30-minute session.
- Compare what you’re charged to what you expected - if the fee shown during scheduling doesn’t match the published rate, pause and take a screenshot.
- Call for a fix when something looks off - GettingOut Customer Care is 1-866-516-0115.
The most common surprise? That extra fee for automated payments when funding accounts. DeKalb County Jail flags this explicitly, so if you're budgeting down to the dollar, factor it in before you hit submit.
- ✓ Write down the date, amount, and the name on the account you were trying to fund
- ✓ Save your confirmation screen, receipt, or any transaction ID shown
- ✓ Check the fee information shown during the deposit/checkout process so you can point to what you saw
- ✓ Contact GettingOut Customer Care at 1-866-516-0115 if you think the fee was wrong or the transaction didn’t apply correctly
Before making a deposit, check the fee disclosure at checkout and compare it to GettingOut's published rates: $3.00 for automated deposits, $5.95 with live operator assistance. If your receipt doesn't match what you expected, call GettingOut Customer Care at 1-866-516-0115 with your transaction details - that's usually the fastest way to get answers.
Tip: Keep screenshots or receipts for deposits and visit purchases. When there’s a fee for automated payment services, having the exact amount and timestamp makes Customer Care calls go much faster.
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