Setting Up Phone Calls from DeKalb County Jail: AdvancePay, PIN Debit, and Support Numbers
Want to receive phone calls from someone at DeKalb County Jail? You'll need to set up the right account with the right service. Here's a clear breakdown of AdvancePay vs. PIN Debit, how GettingOut fits in, and the support numbers listed in DeKalb's materials.
DeKalb County Jail's materials direct families to ConnectNetwork for both AdvancePay and PIN Debit deposits. AdvancePay is the account type most people set up on the outside to receive calls. You'll also see GettingOut mentioned in DeKalb materials, but it serves a different purpose - it handles the incarcerated person's tablet account and your messaging account. If you're focused on phone calls, think "AdvancePay through ConnectNetwork" first. Use GettingOut for tablet and messaging needs.
ConnectNetwork (AdvancePay): DeKalb County Jail lists ConnectNetwork for AdvancePay deposits (and PIN Debit deposits) at www.ConnectNetwork.com.
PIN Debit: DeKalb County Jail materials also reference PIN Debit deposits through ConnectNetwork. Treat PIN Debit as its own deposit option, separate from GettingOut messaging/tablet accounts.
- Decide what you’re funding - Use ConnectNetwork for AdvancePay (and PIN Debit where applicable), and use GettingOut for the incarcerated person’s tablet account and your messaging account.
- Create your account online - DeKalb materials list account creation through www.GettingOut.com and www.ConnectNetwork.com.
- Make your deposit - DeKalb materials show deposits can be made through the same sites, depending on which account type you’re funding.
- Use the mobile app if that’s easier - DeKalb materials reference the GettingOut/Telmate app as an option for managing deposits and services.
Setting this up for the first time? Follow the prompts on whichever site or app you're using - GettingOut for tablet and messaging accounts, ConnectNetwork for AdvancePay and PIN Debit deposits. Keeping these roles straight from the start saves headaches later when a payment doesn't show up where you expected.
For GettingOut/Telmate help and deposits, DeKalb's materials list 1-866-516-0115. This line is available 24/7/365, which helps if you need to troubleshoot outside business hours.
For AdvancePay by phone, DeKalb's Ways-to-Fund document lists (800) 483-8314.
- ✓ PIN Debit (listed in DeKalb Ways-to-Fund PDF): (888) 428-1845
- ✓ PIN Debit (listed in DeKalb Video Visitation PDF): (855) 706-2445
Verify before you call: Because DeKalb materials show two different PIN Debit numbers, call GettingOut customer care at 1-866-516-0115 to confirm which PIN Debit line is current.
Run into problems? Can't log in, a deposit isn't posting, or you're unsure which service to use? Start with GettingOut/Telmate customer care at 1-866-516-0115. DeKalb materials list this number for deposit help and note it's available 24/7/365 - making it your best first call when you need quick answers.
- ✓ Save your confirmation number or receipt after every deposit
- ✓ Write down the date/time and the amount you paid
- ✓ Keep the phone number you used (or the app/site you used) so support can trace the transaction faster
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