Who to Call at DeKalb County Jail: Quick Contact List for Emergencies, Deposits, Visits, and Bail
Need to reach someone at DeKalb County Jail? This quick list has the right number for emergencies, inmate lookups, deposits, video visits, and bail.
If you have an emergency situation, call 911.
For non-emergency questions - whether about the Sheriff's Office or jail administration - call the main line at 404-298-8111. The headquarters is at 4415 Memorial Drive, Decatur, GA 30032.
Need to fax paperwork? Use 404-298-8101. Headquarters is open 8:30 a.m. to 4:30 p.m., Monday through Friday (closed holidays), so plan your calls for administrative issues during that window.
Call the Jail General Information Hotline at 404-298-8145 for basic inmate information. It's available 24/7 - useful when you need to confirm someone's status outside business hours.
Need more details than a phone call can give you? Use the Tyler Tech portal at https://portal-gadekalb.tylertech.cloud/portal for a full inmate lookup.
For GettingOut (Telmate/ViaPath) issues - deposits, visits, or account questions - call Customer Care at 1-866-516-0115. Start here if your problem is with your account or a transaction, not the jail itself.
Note: There is a fee to use automated payment services for funding inmate accounts.
For bail-related questions, contact the DeKalb County Bail Bonding Office at 404-298-8195. The office is located at 4425 Memorial Drive, Decatur, GA 30032.
The Bail Bonding Office is open 7:00 a.m. to 11:59 p.m. daily - weekends and holidays included. Those extended hours make it easier to post bond outside a typical workday.
Find an Inmate at Dekalb County Jail
Search for a loved one and send messages and photos in minutes.
