Penmate Inmate Support Guides
Facility Info

Who to Call When You Have Questions About DeKalb County Jail

Figuring out bond, deposits, messaging, or custody details at DeKalb County Jail? The fastest path is calling the right office—or using the right portal—the first time.

• 2 min read • dekalbsheriff.org
Who to Call When You Have Questions About DeKalb County Jail

Got questions about posting bond? Start with the DeKalb County Bail Bonding Office, located at the jail: 4425 Memorial Drive, Decatur, GA 30032.

Call them at 404.298.8195.

  • ✓ Daily hours (including weekends & holidays): 7:00 a.m. to 11:59 p.m.

Questions about video visits, messages, or tablet accounts? GettingOut (Telmate) handles all of that for DeKalb County Jail. Head to www.GettingOut.com to fund an incarcerated person's tablet or messaging account. For help, call GettingOut customer service at 1-866-516-0115.

Tip: GettingOut customer service is available 24/7/365 at 1-866-516-0115 - so you can call anytime, even outside normal business hours.

Need to make phone-related deposits like AdvancePay or PIN Debit? Go to www.ConnectNetwork.com.

Prefer to handle deposits by phone? Call (800) 483-8314 for AdvancePay deposits. Some DeKalb County Jail materials list a separate number for PIN Debit: (888) 428-1845. If the first number doesn't get you where you need to go, try the other.

Need step-by-step help? Check ConnectNetwork's help portal at www.connectnetwork.com/help for deposit questions and troubleshooting.

Looking for booking or custody details? Use the inmate portal at https://portal-gadekalb.tylertech.cloud/portal.

The portal works well for routine lookups and basic status checks. But if you have a time-sensitive or complicated question the portal doesn't answer, call the facility directly rather than guessing based on what you see online.

Find an Inmate at Dekalb County Jail

Search for a loved one and send messages and photos in minutes.

Exact spelling helps find results faster

Free to search · Used by families nationwide
Woman using phone to connect with loved one

More from Dekalb County Jail

At‑Home Video Visits vs. On‑Site Visits at DeKalb County Jail: Costs, Recording, and Allowances

Choosing between an At‑Home video visit and the on‑site visitation center at DeKalb County Jail? The main differences are cost, how visits count toward weekly allowances, and recording policies.

Before Your First On-Site Video Visit at DeKalb County Jail: A Practical Checklist

Your first on-site video visit at DeKalb County Jail will go much smoother if you handle two things early: get approved and schedule ahead. Use the sections below as a quick run-through before you leave home.

Bonding Someone Out of DeKalb County Jail (Payments, Fees, and Getting Cash Bond Refunds)

Trying to bond someone out of DeKalb County Jail? Payment rules and refund paperwork are usually what slow people down. Here's where to go, what you can pay with, what fees to expect, and how to get your cash bond back once the case wraps up.