How to send messages, photos, and packages
To receive phone calls from DeKalb County Jail, create and fund an AdvancePay account through ConnectNetwork before calls can reach your phone. Want face-to-face time from home? Remote video visits run through GettingOut at $5.00 per 30-minute session—and they don't count against the inmate's onsite visitation allowance. Set up and verify your account before expecting calls or booking visits. On the tech side, at-home video requires a webcam-equipped computer or a smartphone/tablet with a working camera and microphone, plus a stable internet connection. Need help? GettingOut/Telmate customer care is available 24/7 at 1-866-516-0115.
Search for a loved one and send messages and photos in minutes.
DeKalb County Jail switched to digital mail delivery on January 5, 2026. This changes where you send letters and photos—and exactly how to address the envelope so it gets processed.
Sending letters or photos to someone at DeKalb County Jail? The process has changed. Personal mail now goes to an offsite facility in Phoenix, Maryland, where it's scanned and delivered digitally to your person's tablet. Here's how to address your envelope correctly.
Most rejected mail comes down to one small detail—wrong format, wrong postage, or wrong address. Here's the exact checklist for DeKalb County Jail mail.
You must create and fund an AdvancePay account with ConnectNetwork for calls to be delivered to your phone. Set up and verify your vendor account before you expect calls to arrive.
Remote (at-home) video visits are arranged through GettingOut/Telmate. Each session costs $5.00 per 30-minute visit and does not count toward the inmate’s onsite visitation allowance. If you need help setting up or scheduling, call 1-866-516-0115 (available 24/7).
Contact GettingOut/Telmate customer care at 1-866-516-0115 for help with account setup, payments, and troubleshooting. Their support line is available 24/7/365.
Send personal mail to the vendor P.O. Box in Phoenix, MD (DeKalb County Jail’s current address for inmate personal mail). Include the facility name and state, the inmate’s full name and identifier, and your full name and physical address so it can be delivered digitally.
No. Don't send checks, money orders, or attorney-client privileged mail to the Phoenix, MD vendor address—those follow separate facility instructions. Amazon book orders aren't accepted either; books must come from retail bookstores.
USPS mail is accepted only as plain white postcards that meet the facility’s size and format requirements. Postage must be metered or pre-printed—adhesive/glued stamps aren’t accepted.
Choosing between an At‑Home video visit and the on‑site visitation center at DeKalb County Jail? The main differences are cost, how visits count toward weekly allowances, and recording policies.
Your first on-site video visit at DeKalb County Jail will go much smoother if you handle two things early: get approved and schedule ahead. Use the sections below as a quick run-through before you leave home.
Trying to bond someone out of DeKalb County Jail? Payment rules and refund paperwork are usually what slow people down. Here's where to go, what you can pay with, what fees to expect, and how to get your cash bond back once the case wraps up.
