Send Photos & Mail at Dekalb County Jail

How to send messages, photos, and packages

Overview

To receive phone calls from DeKalb County Jail, create and fund an AdvancePay account through ConnectNetwork before calls can reach your phone. Want face-to-face time from home? Remote video visits run through GettingOut at $5.00 per 30-minute session—and they don't count against the inmate's onsite visitation allowance. Set up and verify your account before expecting calls or booking visits. On the tech side, at-home video requires a webcam-equipped computer or a smartphone/tablet with a working camera and microphone, plus a stable internet connection. Need help? GettingOut/Telmate customer care is available 24/7 at 1-866-516-0115.

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Quick Facts

  • To receive phone calls you must create and fund an AdvancePay account with ConnectNetwork.
  • GettingOut/Telmate customer care is available 24/7 at 1‑866‑516‑0115.
  • Remote (at‑home) video visits cost $5.00 per 30‑minute session and are arranged through GettingOut.
  • At‑home video visits require a webcam‑equipped computer or a smartphone/tablet with camera, microphone, and stable internet.
  • All personal mail (letters, pictures, drawings) is delivered digitally to inmates via tablet.

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Common Questions

How do I receive phone calls from an inmate at DeKalb County Jail?

You must create and fund an AdvancePay account with ConnectNetwork for calls to be delivered to your phone. Set up and verify your vendor account before you expect calls to arrive.

How do I schedule or set up remote video visits with an inmate?

Remote (at-home) video visits are arranged through GettingOut/Telmate. Each session costs $5.00 per 30-minute visit and does not count toward the inmate’s onsite visitation allowance. If you need help setting up or scheduling, call 1-866-516-0115 (available 24/7).

Who do I contact for technical or billing support for phone and video services?

Contact GettingOut/Telmate customer care at 1-866-516-0115 for help with account setup, payments, and troubleshooting. Their support line is available 24/7/365.

Where should I send personal mail for an inmate at DeKalb County Jail?

Send personal mail to the vendor P.O. Box in Phoenix, MD (DeKalb County Jail’s current address for inmate personal mail). Include the facility name and state, the inmate’s full name and identifier, and your full name and physical address so it can be delivered digitally.

Can I send checks, money orders, or order books from Amazon for an inmate at DeKalb County Jail?

No. Don't send checks, money orders, or attorney-client privileged mail to the Phoenix, MD vendor address—those follow separate facility instructions. Amazon book orders aren't accepted either; books must come from retail bookstores.

What format of U.S. Postal Service mail is accepted for DeKalb County Jail inmates?

USPS mail is accepted only as plain white postcards that meet the facility’s size and format requirements. Postage must be metered or pre-printed—adhesive/glued stamps aren’t accepted.

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