Denton County Jail, TX

On-site video visits at Denton County Jail happen at the Pod Jail Public Entrance (Woodrow St side), 127 Woodrow Lane in Denton. Saturday hours run 8:00 a.m. to 7:30 p.m. Remote home video visits are available Sunday through Saturday, 7:30 a.m. to 9:00 p.m. You'll need to register and schedule your visit—the inmate must approve or deny the request. For Saturday on-site visits, schedule at least 24 hours ahead. Up to three visitors can attend, but only two adults per kiosk. Arrive no earlier than 10 minutes before your visit; you may be asked to wait in your vehicle. Inmates get up to two free on-site visits per week unless they're in disciplinary housing. The Sheriff's Office can suspend on-site visits at any time.

Where you send mail to Denton County Jail depends on the type. Personal (non-privileged) mail goes to the Smart Communications PO Box—not the jail's street address. Write the inmate's full name and booking/ID number clearly on the envelope so it posts to the right account. Smart Communications scans the mail and makes it available on facility kiosks. You can track deliveries using MailGuard Tracker. Legal or privileged mail should go to the Denton County Jail street address. It follows separate legal-mail procedures and won't be scanned like personal mail. After release, former inmates can log in to smartinmate.com and download their photos, messages, and postal mail for free.

Sending money to someone at Denton County Jail is straightforward once you pick the right account. For commissary funds, deposit through CorrectPay.com or call 1-855-836-3364. On CorrectPay, select the facility and service type—availability can vary. Phone and debit funds are separate. Add those through SmartInmate (you'll need an account) or call Customer Service at 1-727-349-1561. One catch: if the inmate's commissary balance exceeds $300, credit card deposits are blocked. You'll need to make cash deposits at the facility instead. Fees vary by vendor and deposit method, so confirm accepted payment types before you submit. Follow the facility's instructions—don't mail cash or include personal notes with money orders.

For general information about Denton County Jail, call 940-349-1700 or 972-434-5502. For jail records, use 940-349-1630 or 972-434-5507. Before calling, have the detainee's full name, date of birth, and any known aliases ready—this helps staff locate the right person quickly. If you reach an automated menu, select the options for detention or records. Some services may require an appointment or have limited hours, so confirm availability while you're on the line. For non-urgent matters, the county or sheriff contact page may list web forms or social media channels. Avoid sending sensitive personal details over unsecured email—use the office's recommended secure methods instead.