How to Put Money on an Inmate’s Commissary or Phone Account at Denton County Jail
Putting money on someone's account is straightforward once you know which system to use. Denton County Jail uses CorrectPay for commissary deposits and SmartInmate for phone funds. There's also one $300 rule that can block credit card deposits.
To deposit commissary money at Denton County Jail, go to CorrectPay.com. You'll need to create an account, select Denton County Jail, and enter the incarcerated person's information so the funds reach the right account.
Prefer to handle it by phone? Call 1-855-836-3364. The representative can walk you through the CorrectPay setup and collect the inmate details to complete your deposit.
Tip: CorrectPay asks you to choose a service type (Commissary Deposit, Phone Time, etc.). Pick the one that matches what you're funding so your payment goes to the right place.
One rule can stop a credit card deposit: if the inmate already has over $300 in their account, credit cards won't work. You'll need to make a cash deposit at the facility instead.
For phone funds, Denton County Jail uses SmartInmate. Head to SmartInmate.com, select Denton County Jail, and enter the inmate's information to load their Phone Debit account.
You can also add phone funds by calling Smart Communications Customer Service/Support at 1-727-349-1561. This is helpful if you're having trouble online or want to confirm the inmate details before submitting payment.
Important: You need to create a SmartInmate account before you can add funds to an inmate’s Phone Debit account. Sign-up is free.
Troubleshoot Verify
- ✓ Double-check that you selected Denton County Jail in CorrectPay before you submit a commissary deposit.
- ✓ Confirm the inmate’s name and identifying details are entered correctly.
- ✓ Save your confirmation number or receipt after you pay.
- ✓ On CorrectPay, make sure you chose the right service (Commissary Deposit vs Phone Time, and similar options).
Before adding phone funds, double-check that you're logged into the correct SmartInmate account and that the inmate information matches exactly. Save your confirmation details. If something doesn't post as expected, call Smart Communications Customer Service/Support at 1-727-349-1561 with your receipt handy.
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