What Happens to Your Letter After You Mail It to Denton County Jail
If you're used to jail mail arriving as actual paper, Denton County's system might catch you off guard. Here's what happens after you drop a letter in the mailbox, how the inmate actually reads it, and how to track it along the way.
Regular postal mail sent to Denton County Jail doesn't go straight into the housing unit as paper. Letters, postcards, and greeting cards are routed through Smart Communications, where they're scanned into the system. That scanned copy is what the inmate actually sees.
A small detail that matters: print the inmate's full name and booking/ID number clearly on the outside of the envelope or postcard. That's how mail gets matched to the right account after processing.
Once your mail is scanned, the inmate views it digitally on kiosks in their housing area. They won't receive a paper letter in hand - just the scanned version on screen.
Want to know what happens after you send mail? Denton County encourages friends and family to sign up for a free MailGuard Tracker account. It lets you follow your mail through the process - no more guessing whether it arrived, got rejected, or is waiting to be viewed.
- ✓ View delivery status for the mail you send
- ✓ Get notifications if your mail is rejected
- ✓ Download copies of mail that has been received and processed
Mail access doesn't end at release. After getting out, former inmates can log in at smartinmate.com with their inmate number and password to download their photos, messages, and postal mail for free.
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