Who to Call at Denton County Jail: key phone numbers for jail info and records
Calling the right number at Denton County Jail saves you a lot of frustration. Here are the main phone numbers for general jail questions, records requests, and common vendor issues.
For general jail information, call the Denton County Sheriff's Office at 940-349-1700 or 972-434-5502. Start here when you're unsure who handles your question or just need basic info and direction.
Need jail records specifically? Call 940-349-1630 or 972-434-5507. Use this line when your question involves someone's jail record rather than general facility info.
For commissary deposits, Denton County Jail uses CorrectPay. You can put money on an inmate’s commissary account by setting up an online account through CorrectPay.com, or you can call 1-855-836-3364 for help with deposits by phone.
To add money for phone calls, you'll need to fund the inmate's phone debit account. You can do this through smartinmate.com or by calling SmartInmate Customer Service at 1-727-349-1561. You'll need to create an account first before adding funds.
Note: If you have trouble connecting when you arrive to use the facility’s public kiosks, contact HomeWav support at 844-394-6639 and press 2 for live support.
- ✓ Commissary deposits (CorrectPay): 1-855-836-3364
- ✓ Phone debit account funding (SmartInmate Customer Service/Support): 1-727-349-1561
- ✓ Public kiosk connection issues (HomeWav support; press 2 for live support): 844-394-6639
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