How to send messages, photos, and packages
Where you send mail to Denton County Jail depends on the type. Personal (non-privileged) mail goes to the Smart Communications PO Box—not the jail's street address. Write the inmate's full name and booking/ID number clearly on the envelope so it posts to the right account. Smart Communications scans the mail and makes it available on facility kiosks. You can track deliveries using MailGuard Tracker. Legal or privileged mail should go to the Denton County Jail street address. It follows separate legal-mail procedures and won't be scanned like personal mail. After release, former inmates can log in to smartinmate.com and download their photos, messages, and postal mail for free.
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Denton County Jail handles legal mail and regular personal mail differently — and the address you use matters. Get the address right, include the inmate's name and booking number, and your letter is far more likely to arrive without delays.
Regular mail to someone at Denton County Jail doesn't go to the jail itself. Instead, you'll send it to Smart Communications — a PO Box in Seminole, Florida. The jail routes all non-legal inmate mail through this service.
If you're used to jail mail arriving as actual paper, Denton County's system might catch you off guard. Here's what happens after you drop a letter in the mailbox, how the inmate actually reads it, and how to track it along the way.
Send non‑privileged (personal) postal mail to the Smart Communications PO Box. Put the inmate’s full name and booking/ID number clearly on the outside of the envelope.
Send privileged (legal) mail to the Denton County Jail street address, not the Smart Communications PO Box. Legal mail follows separate legal‑mail procedures and is handled differently than scanned personal mail.
Regular mail sent to Smart Communications is scanned and made available to inmates through facility kiosks, and you can track deliveries with MailGuard Tracker. After release, former inmates can log in to smartinmate.com to download photos, messages, and postal mail for free.
A little prep before you leave home makes your first on-site visit run much smoother. Here's how to get registered, book the right visit type, and arrive at the correct entrance on time.
Getting money onto the right account is straightforward once you know which service handles what. At Denton County Jail, commissary deposits go through CorrectPay, while phone and debit funds go through SmartInmate.
Scheduling your first video visit at Denton County Jail comes down to timing and doing things in the right order. Here's how registration, scheduling, inmate approval, and the Saturday 24-hour rule work together—plus what happens if you book a public visit and don't show up.
