Your Visiting Application Was Denied at DRDC: Who to Contact and How to Request Reconsideration

If you're denied at the gate, leave calmly and document everything while it's fresh. At DRDC, visitors, vehicles, and belongings are subject to inspection - refusing any entrance procedure means you'll be denied entry and required to leave immediately. Before you drive off, write down the date and time, the reason given, and the name or position of the staff member you spoke with. These details help visiting staff understand what happened and whether there's something you can fix.

Start with DRDC Visiting Staff. Call (303) 307-2362, explain that your application or visit was denied, and ask about reconsideration. Have your details ready so they can pull up the right record quickly.

Can't reach visiting staff? If the issue seems record-related, try the Record Information line at (303) 371-4804, option 7. This can help you confirm what's on file or figure out where your request should go.

How to Request Reconsideration

• ✓ Email: doc_drdc_visiting@state.co.us
• ✓ Mail: DRDC Visiting Department, P.O. Box 392004, Denver, CO 80239

When you email or mail a reconsideration request, make it easy for staff to find your application. Include your full name (exactly as it appears on your government-issued photo ID), the incarcerated person's name and ID number if you have it, and the date/time you were denied - plus the reason given. Attach a clear copy of your valid, unexpired government-issued photo ID. For CDOC visiting, the address on your ID must match your application, and you'll need the physical ID at entry (no photocopies or digital IDs). If you have a copy of your original application or any related emails, include those too. After submitting, follow up by phone at (303) 307-2362 to confirm they received your request.

1. Check your ID and application details match - If your address on your government-issued photo ID doesn’t match the address you put on the application, your application may be denied. For the actual visit, you must bring the physical, valid, unexpired ID; photocopies and digital IDs won’t be accepted.
2. Confirm you’re still “active” on the visiting list - CDOC runs a yearly background check on active visitors, and if you haven’t visited for one year, you can be deactivated and required to reapply. If it’s been that long, plan on submitting a new application rather than only trying to schedule a visit.

Refusing an inspection is another common reason for being turned away. At DRDC, visitors, vehicles, and belongings are subject to search - declining means immediate denial and removal from the property. If you believe this happened in error, document exactly what occurred and contact visiting staff (or the record information line) to request reconsideration.