How to Get Visit, Mail, and Phone Info for Deschutes County Jail When the Website Won't Load

Right now, the Deschutes County Jail pages for visits, mail, and phone often get stuck on a browser-check screen that says, "This will only take a few seconds..." When that message doesn't clear, the real content never loads. You can't see the current instructions for scheduling a visit, sending mail, or setting up phone calls.

S2

• ✓ Reload the page, since a temporary connection hiccup can keep the check screen from completing.
• ✓ Try a different browser, because the site can behave differently depending on your browser settings.
• ✓ Open the page in private or incognito mode, which can bypass problem cookies and reduce extension interference.
• ✓ Clear your browser cache and cookies, since a corrupted saved file can cause endless loading.
• ✓ Turn off any VPN or proxy temporarily, because some routes can trigger extra security checks.
• ✓ Disable extensions and ad blockers for a minute, since they can block scripts the page needs to finish loading.
• ✓ Try a different device or network (for example, switch from Wi-Fi to mobile data), which helps you figure out whether the issue is your device, your network, or the site itself.

1. Use the county’s main contact resources: Look up the county government’s main contact page or phone directory and find the Sheriff’s Office or jail listing.
2. Search for the Sheriff’s contact info from another connection: Try your phone on mobile data or a public computer and search for “Deschutes County Sheriff contact,” then call the number shown through official county sources.
3. Call the county switchboard: Ask to be transferred to the jail or to records, and explain you cannot access the jail’s visits, mail, or phone pages.
4. Go in person if you need answers urgently: If calling is not getting you what you need, you can ask in person at the county courthouse or Sheriff’s Office. Check hours before you leave so you do not make a wasted trip.

S4

• ✓ Incarcerated person’s full legal name
• ✓ Booking number or date of birth (if you know it)
• ✓ Your relationship to the person in custody
• ✓ The exact thing you need (visits, mail rules, or phone setup)
• ✓ A call-back number or best way to reach you
• ✓ The exact web message you saw and the date/time you saw it

Having those details ready saves time. Staff can pull up the right person faster and answer your question without back-and-forth, whether you're asking about visitation scheduling, mailing restrictions, or phone account setup. The page message and timestamp also help them figure out if it's a browser issue on your end or a site problem happening at that moment.

If you keep hitting dead ends, ask someone who already has a working contact path to help. That could be the person's defense attorney, the listed emergency contact, or a local legal aid organization. Share a quick log of what you tried (browsers, devices, and the time you saw the message) so they can take the most efficient next step.

S6

• ✓ Confirm any phone numbers, hours, and procedures through an official county source before you rely on them.
• ✓ Ask what ID is required for visits and whether you need to be on an approved visitor list.
• ✓ Confirm whether you need an appointment for in-person questions.
• ✓ Double-check holiday hours or weekend changes before you travel.
• ✓ Do not rely only on cached pages or third-party summaries without verifying they are current.