How to Contact an Inmate at Deuel Vocational Institution

Securus is expected to launch new communication options at this facility starting in September. That includes telephone calls, video calls, and electronic messaging. If you've used a different system before, expect the process to change once the rollout goes live. Since this is a planned implementation, timing can be uneven. Treat September as the target start window, then verify the exact go-live date for each service before putting money, time, or expectations into it.

Steps to Follow

• ✓ Open a Securus account online or in the Securus mobile app so you are ready when services activate.
• ✓ Watch for official facility or Securus notices about the September rollout of phone calls, video calls, and electronic messaging.
• ✓ When services go live, follow the facility’s enrollment and verification steps for the specific service you want to use (phone, video, or messaging).

Don't assume anything is active. Confirm the exact go-live date for each option: telephone calls, video calls, and electronic messaging. Even when a rollout is scheduled for the same month, features can come online at different times. Ask what approvals or setup steps apply at this facility. There may be a required registration process, an allowed-contact list, or rules about when and how communication can happen once the service is live.

1. Confirm Securus is the correct system for this facility. Ask the facility to confirm that Securus accounts are accepted for the services you want to use.
2. Ask how your account connects to the inmate. Find out whether you need to search for the person, link them to your account, or provide specific identifying information.
3. Verify the allowed setup method and any verification steps. Confirm you can create the account on the web or in the mobile app, and ask what identity or account verification (if any) is required before you can use video calls or messaging.