How to Send Money to Facility
Sending money gets confusing fast when different systems handle visitation and communication. Here's what you can do right now, and what you'll need to confirm before making a deposit.
New to CDCR's online visitation system? You'll need to "Claim Account" on the CDCR GTL visitation site to create your visitation account. This is the account you'll use to access and manage visitation features on that platform.
For Securus services, you'll need to open an online Securus account (either on the web or through the Securus mobile app). This account is required for features like video calls and electronic messaging.
Note: This information covers account setup for visitation (CDCR GTL) and communication services (Securus). It does not confirm how this facility accepts money deposits, which vendors are authorized, or what fees and processing times apply. Verify those details before sending funds.
Steps-to-follow
- ✓ Create your visitation login by using “Claim Account” on the CDCR GTL visitation site, if you need access to visitation features tied to that system.
- ✓ Open an online Securus account (web or mobile) if you plan to use Securus video calls or electronic messaging services.
Check with the facility whether a CDCR GTL visitation account is required for sending money, or if it's only used for scheduling and managing visits. The account requirement is clear for visitation, but it's not stated as a requirement for deposits.
Also check whether creating a Securus account affects money deposits, or if it only applies to communication services like video calls and electronic messaging. The Securus guidance provided is service-specific, so it's worth confirming if (and how) it connects to funds for your loved one.
- ✓ Which deposit methods are accepted (online, phone, kiosk, money order, cashier’s check, etc.)
- ✓ Which company or companies are authorized to process deposits for this facility
- ✓ What information you must provide for a deposit (incarcerated person’s name, CDCR number, your name, etc.)
- ✓ Whether a CDCR GTL visitation account is needed for deposits, or only for visitation scheduling
- ✓ Whether a Securus online account is needed for deposits, or only for video calls and electronic messaging
- ✓ Fees, limits, and processing times for each deposit method
- ✓ Any holds, restrictions, or reasons a deposit might be rejected
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