How to send messages, photos, and packages
Securus is CDCR's new communications provider. Phone calls, video calls, and electronic messaging are rolling out at Deuel Vocational Institution starting in September. To use these services, create a Securus account through the website or mobile app. Planning to receive prepaid video calls? Add funds using AdvanceConnect, turn on Video Connect in your account, and register to "Allow videollamadas" so the incarcerated person can call you. Securus Video Connect is web-based, letting families, attorneys, and officials schedule and join video sessions from an app, computer, or tablet. For tablet timing and cost details, Securus directs families to the CDCR tablets page.
Search for a loved one and send messages and photos in minutes.
If your loved one is at Deuel Vocational Institution (DVI), take a few minutes now to protect what you've purchased through ViaPath and handle any unused balances before the tablet switch.
If your loved one is at Deuel Vocational Institution, you can't mail them a quarterly package yourself. CDCR doesn't allow family members to send these packages directly to people in California state prisons — Deuel included.
Yes. Securus is CDCR’s new statewide communications provider, and phone, video, and messaging services at Deuel are scheduled to begin rolling out starting in September.
Yes. Securus requires you to open an online account (web or mobile), and you'll need one for future video and messaging services.
Set up your Securus account, add funds through AdvanceConnect for prepaid video calls, enable Video Connect, and register to "Allow videollamadas" so calls can reach you. Then use Securus Video Connect (web or app) to schedule and join sessions from a computer, tablet, or phone. Check the CDCR tablets page for rollout timing and cost info.
Trying to stay in touch with someone at Deuel Vocational Institution? The key detail: Securus services are planned to launch starting in September. Here's how to prepare now and what to confirm before counting on any specific option.
CDCR communications are moving to Securus, and video visits are part of that rollout. Set up your account and settings now so you're ready to schedule and receive video sessions as soon as they go live.
Sending money gets confusing fast when different systems handle visitation and communication. Here's what you can do right now, and what you'll need to confirm before making a deposit.
