Penmate Inmate Support Guides

Who to contact for record questions and GettingOut/ConnectNetwork account help (Nebraska)

Spotted an error in Nebraska inmate search results? Stuck on a GettingOut/ConnectNetwork deposit issue? Here are the right contacts to reach out to.

• 1 min read Verified from official sources

For questions about the accuracy of inmate information on the Nebraska Department of Correctional Services (NDCS) website, write to the Records Administrator at this address: Records Administrator, Department of Correctional Services, PO Box 94661, Lincoln, NE 68509.

Need help with your GettingOut/ConnectNetwork account, including deposit issues? Call Customer Care at 1-866-516-0115.

Once you create a GettingOut/ConnectNetwork Friends-and-Family account, keep an eye on it. After 180 consecutive days of inactivity or non-use, the account becomes inactive and your balance may be forfeited. Any activity during that window resets the 180-day clock.

Need a refund from a Friends-and-Family account? You'll have to request it through GettingOut customer service. Call 1-866-516-0115 to get the process started.

Heads up: A Friends-and-Family account balance can be forfeited after 180 consecutive days of inactivity. To get money back, contact customer service at 1-866-516-0115.

Deposits to NDCS inmate trust accounts through ConnectNetwork/GettingOut are processed by TouchPay Holdings, LLC (doing business as GTL Financial Services), a ViaPath company.

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