How to send messages, photos, and packages
Diagnostic And Evaluation Center uses GettingOut/Telmate for phone, video, and messaging. For account or technical help, call GettingOut customer care at 1-866-516-0115. Watch your account activity: accounts inactive for 180 consecutive days are subject to forfeiture unless governing law or contract says otherwise. The facility may also request Telmate Verified status, which means completing identity verification—you can do this before or after creating your account. Like many Nebraska facilities, these services run through third-party platforms. You'll typically set up a vendor account, verify your identity if prompted, add funds for paid services, and use the required apps or kiosks. Communications are commonly recorded or monitored, so review the vendor's privacy practices.
Search for a loved one and send messages and photos in minutes.
When your loved one receives mail electronically, the waiting game can be frustrating—especially when you're not sure what "approval" actually means. Here's how NDCS scanned mail delivery works, and what happens if the person you're writing to doesn't have a tablet.
Sending a personal letter to someone at Diagnostic And Evaluation Center? It needs to go through a scanning vendor first. As of November 12, 2024, NDCS requires all personal correspondence to be mailed to Box 247 in Phoenix, MD 21131. From there, letters are scanned and delivered electronically to the person inside.
Waiting on a letter from someone at Diagnostic And Evaluation Center? Here's what happens after they drop it in the mail. Every piece of outgoing mail gets checked, timed, and sometimes held if something's unclear.
Mail to Diagnostic And Evaluation Center gets scanned before delivery, and even a small mistake can get your entire submission rejected. The frustrating part? If it's returned, the person you wrote to won't know anything was sent.
Call GettingOut customer care at 1-866-516-0115 for account or technical help.
Accounts that sit inactive for 180 consecutive days are subject to forfeiture, unless governing law or contract provides otherwise.
If the facility requests Telmate Verified status, identity verification is required to accept inmate calls. You can complete verification either before or after creating your account by following the vendor’s prompted steps.
No. People incarcerated at Diagnostic And Evaluation Center may not receive communications by fax or telegram.
Mail scans with prohibited content—nudity, sexual gestures, or social media images—can be rejected. Rejected mail gets returned to the sender without notice to you.
Yes. NDCS allows the public to order books for delivery from approved book vendors, including Barnes & Noble. Make sure the shipment is addressed with the incarcerated person’s committed (or legally changed) name, institutional number, and the facility address/post box.
Getting your first visit right comes down to three steps: get approved, request a date with enough lead time, and wait for confirmation. Here's what you need to know to plan your first visit at Diagnostic And Evaluation Center.
Getting money into someone's account is straightforward once you know which deposit service to use and have their information exactly as the facility expects it.
