How to Send Money to Facility
If you're trying to add money for phone calls, this facility offers two options: a prepaid phone account (AdvancePay) that you fund directly, and an inmate PIN Debit account tied to the inmate's 7-digit state ID.
This facility lists two ways to fund phone calls. The first is AdvancePay, a prepaid phone account you set up so you can receive collect calls from an inmate. You load money into it, and calls draw from that balance. The second option is depositing funds into the inmate's PIN Debit account. For that, you'll need the inmate's 7-digit state ID to make sure the deposit goes to the right person.
Note: AdvancePay runs through ConnectNetwork, which is operated by Global Tel*Link. That's the service name you'll see when setting up and funding the prepaid phone account.
Steps to Follow
- ✓ Set up and fund an AdvancePay (prepaid phone) account through ConnectNetwork (Global Tel*Link) so you can receive collect calls from an inmate.
- ✓ If you prefer to do it by phone, use the Global Tel*Link toll-free number listed below for AdvancePay setup.
- ✓ To fund an inmate’s PIN Debit account, get the inmate’s 7-digit state ID first, then use that ID when you set up the deposit.
Phone option: To set up AdvancePay, call Global Tel*Link toll-free at 1 (800) 483-8314.
Before sending money, confirm which option fits your situation. Is AdvancePay (through ConnectNetwork/Global Tel*Link) the right choice, or do you need to deposit into a PIN Debit account? If you're going the PIN Debit route, double-check that you have the inmate's 7-digit state ID. Also verify any fees, accepted payment methods, and facility-specific rules around account setup. These details can affect whether the deposit goes through and how quickly funds become available.
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