How to Schedule Your First Non‑Contact Visit at Potomac Highlands Regional Jail
Scheduling your first non-contact visit comes down to calling at the right time with your information ready. Follow the steps below to lock in an appointment without wasting a trip.
To schedule a non-contact visit at Potomac Highlands Regional Jail, call the dedicated scheduling line at (304) 496-7057. Visits are by appointment only. Walk-ins aren't accepted, so don't show up hoping to get added to the list.
Note: Save (304) 496-7057 in your phone for scheduling. For questions that aren't about setting an appointment, use the jail's main line instead.
Potomac Highlands offers non-contact visitation on Tuesday, Thursday, and Saturday. You need to schedule one day in advance. Call (304) 496-7057 between 10:00 a.m. and 2:00 p.m. to request your appointment.
Tip: Slots are first-call, first-serve. Call as early as you can within the 10:00 a.m. to 2:00 p.m. window.
The jail follows a simple weekly rhythm: call Monday to schedule for Tuesday, call Wednesday to schedule for Thursday, and call Friday to schedule for Saturday. Posted start times are 8:30 a.m. on Tuesday, 12:00 p.m. on Thursday, and 8:30 a.m. on Saturday.
Heads up: Some scheduling details can show up inconsistently. When you call to book, confirm the exact visit day and start time staff has you down for.
What to Have Ready
- ✓ Relationship to the inmate
- ✓ Full name (for each visitor)
- ✓ Date of birth
- ✓ Phone number
- ✓ Address
- ✓ Driver’s license or state ID
When you make the appointment, you're registering each visitor at the same time. Have everyone's details in front of you before you call. If staff asks for extra information, provide it quickly so you don't lose your place.
- Call back during the scheduling window - Use (304) 496-7057 between 10:00 a.m. and 2:00 p.m., since that is the published window for scheduling.
- Try again as early as possible - Slots are first-call, first-serve, so calling earlier in the window can make a difference.
- Follow the call-day pattern - If you missed the day to schedule for the visit day you want, call again on the next appropriate scheduling day.
- Use the main line for non-scheduling questions - If you need clarification that is not about booking the appointment itself, contact the facility’s main line.
Before you leave for the jail, double-check any instructions you were given when you booked. Plan to arrive at least 15 minutes before your scheduled time so you can sign in. Show up late, and you only get whatever time is left in your slot. Non-contact visits are 30 minutes long.
Reminder: Keep (304) 496-7057 handy in case you need to check on your non-contact visitation appointment.
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