How to Schedule a Non-Contact Visit at Potomac Highlands Regional Jail
Non-contact visits at Potomac Highlands Regional Jail are scheduled by phone, and the timing rules are strict. Follow these steps so you don't miss the call window—or the one-visit-per-month limit.
Non-contact visitation runs Tuesday, Thursday, and Saturday. You'll need to schedule by phone one day in advance. One important detail: offenders are allowed one visit per month, so choosing your date matters - especially if multiple family members want a turn.
Call (304) 496-7057 to schedule. Visits are Tuesday, Thursday, and Saturday, and the jail requires one day's notice - so if you want a Saturday visit, call on Friday.
You must call between 10:00 a.m. and 2:00 p.m. to schedule. Miss that window and you'll have to try again the next day. Set a reminder for the day before your intended visit.
Reminder: Non-contact visits are Tuesday, Thursday, and Saturday. Schedule one day ahead by calling between 10:00 a.m. and 2:00 p.m.
What to Confirm During Call
- ✓ The exact visit date and start time you’re scheduled for
- ✓ The full name of the person you’re visiting (and any ID number you have)
- ✓ The full names of everyone who will be visiting with you
- ✓ Whether you’re already approved/registered to visit (and what to do if you’re not)
- ✓ What photo ID you need to bring for check-in
- ✓ Any rules for minors visiting with you
- ✓ What to do if you need to cancel or change your visit
Potomac Highlands allows one visit per month per offender. This catches families off guard when multiple people want to visit. Before you schedule, decide who's going this month and which day works best. Then make the call early enough to meet the one-day-ahead requirement. Traveling from out of town or coordinating childcare? Get everyone on the same page first, then book the visit.
- Call as soon as you know you can’t make it - Use the same visitation scheduling line you used to book the visit so staff can advise you on your options.
- Have your details ready - Keep the visitor name(s), the incarcerated person’s name (and ID number if you have it), and the scheduled date/time in front of you.
- Ask what happens next - Confirm whether you should reschedule for another day, and what (if anything) you need to do to confirm the change.
Since visits run only Tuesday, Thursday, and Saturday - and require one day's notice - don't assume you're set without a confirmed time. Double-check the date you scheduled before you drive.
If you need a general facility contact number, the main telephone line is (304) 496-1275. The fax number is (304) 496-7591.
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