How Video Visits Work at Dodge Correctional Institution: Scheduling, Costs, and Time Limits
At Dodge Correctional Institution (DCI), all visits are scheduled through ICSolutions. That covers both on-unit video visits and in-person visits, so getting your account set up early saves you a headache later. To register, you'll need an ICSolutions account and a specific Party ID. The Party ID comes from the person in custody you're approved to visit. You'll enter it when creating or updating your account so the system can match you to the right person.
Party ID reminder: The Party ID has to come from the person in custody. DCI staff can't give it to you, so ask your loved one for it before you try to register.
DCI requires on-unit video visits to be scheduled at least 48 hours in advance. You also can't book more than 7 days out. That window matters when you're trying to grab a specific day or time. Check too early and the date won't be available yet. Wait too long and you'll fall inside the 48-hour cutoff, forcing you to pick a later slot.
Planning tip: Browse slots 7 days out, then lock one in once you're at least 48 hours before the visit time.
Video visits at DCI are capped at 25 minutes per session. Knowing that up front helps you plan, especially if multiple family members want to connect. Each person in custody gets one free on-unit video visit per week. If you're trying to visit regularly, that weekly free visit is your baseline.
If your loved one is in General Population, paid on-unit video visits may also be available beyond the weekly free visit. The listed rate for additional visits is $2.50 per visit, and availability depends on whether operations allow it. DCI's FAQ also mentions that General Population individuals can purchase up to 12 additional video visits per month at $2.50 each (again, operations permitting). If you're seeing fewer paid options than expected when you log in, that's likely an operations or availability issue, not something you did wrong.
- ✓ Time limit: up to 25 minutes per on-unit video visit
- ✓ Free option: 1 free on-unit video visit per week
- ✓ Paid option (General Population, if operations allow): $2.50 per visit, with up to 12 additional visits per month referenced in DCI’s FAQ
Be on time. A DCI video visit automatically cancels if either you or the person in custody is more than 10 minutes late. If you're logging in from a phone or shared device, build in a few extra minutes to get signed in and ready so you don't lose the slot.
One thing that catches people off guard: the ID check. You may need to show valid photo identification at the start of the visit, and again later if requested. Keep your ID next to you before the call starts. Having trouble finding an open time? Double-check the scheduling rules. Visits must be booked at least 48 hours ahead, and you can't schedule more than 7 days out. The slot you want may simply be outside the allowed window.
If you run into account problems, scheduling errors, or video visit issues in ICSolutions, use the support options listed for Wisconsin DOC visits. You can reach ICSolutions Visitation Support at 1-888-646-9437. For DOC help with electronic visit issues, you can also email DOCDAIElectronicVisitSupport@wisconsin.gov.
Heads-up on disruptions: If you're asked for ID during the visit, show your photo ID when prompted. For technical or account problems, contact ICSolutions Visitation Support (1-888-646-9437) or email DOCDAIElectronicVisitSupport@wisconsin.gov.
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