How to send messages, photos, and packages
Setting up calls with someone at Dorsey Run? You'll use ConnectNetwork, the DPSCS-authorized portal for phone deposits and account management. Their customer support line is (877) 650-4249. You can fund either an AdvancePay account (prepaid collect) or a PIN Debit account. With AdvancePay, you can receive calls whenever your balance covers at least one minute. If the person is released or you no longer need the account, refunds are available. Money in a PIN Debit account, however, becomes the incarcerated individual's property. Keep in mind that outgoing calls are monitored. Create your vendor account first, add funds to the right phone option, then follow any app or scheduling steps for calls or video sessions.
Search for a loved one and send messages and photos in minutes.
Want to send a care package to someone at Dorsey Run Correctional Facility? Access Securepak is the Maryland DPSCS-approved program for that. Packages sent outside the program typically won't be processed the same way, so sticking with Access Securepak saves you time and headaches.
Need to reach Dorsey Run Correctional Facility (DRCF)? Here are the contact points families use most: the mailing address, main phone line, and email for inmate account questions.
Start by creating an account with ConnectNetwork, the DPSCS-authorized portal for phone deposits at Dorsey Run. Fund either an AdvancePay (prepaid collect) or PIN Debit account, then follow the vendor's setup steps—including any app downloads or scheduling requirements—before calls or video sessions.
The person in custody places all calls. With AdvancePay, you can receive prepaid collect calls as long as your balance covers at least one minute. Calls and most video visits are monitored and recorded.
Yes—AdvancePay refunds are available if the incarcerated individual is released or you no longer need the account. For help with refunds or account issues, contact ConnectNetwork customer support at (877) 650-4249.
Order care packages through Access Securepak online, by mail, or by phone at 1-800-546-6283. Expect applicable sales tax and processing fees to be added at checkout.
Yes. Care-package purchases are limited to $100 maximum of product per incarcerated individual per quarter.
Many Maryland facilities process mail off-site: letters are inspected, scanned, and delivered electronically rather than as physical paper. To avoid delays, use plain white paper in a plain white envelope. Include the person's full name and your complete return address.
Your first visit to Dorsey Run goes smoother when you know the rules that trip people up: the 30-day waiting period, ID requirements, security screening, prohibited items, and the dress code.
Sending money to someone at Dorsey Run comes down to three options: DPSCS Lockbox (money orders by mail), Access Corrections Secure Deposits (phone or online), and ConnectNetwork (multiple payment methods). Which one works best depends on how quickly you need funds to arrive and whether you'd rather avoid mailing a money order.
Dorsey Run offers free video visits through Microsoft Teams. Getting set up takes three steps: meet the eligibility requirements, complete the DPSCS Video Visitation Form, and create a Microsoft Teams account.
