Send Photos & Mail at Dorsey Run Correctional Facility

How to send messages, photos, and packages

Overview

Setting up calls with someone at Dorsey Run? You'll use ConnectNetwork, the DPSCS-authorized portal for phone deposits and account management. Their customer support line is (877) 650-4249. You can fund either an AdvancePay account (prepaid collect) or a PIN Debit account. With AdvancePay, you can receive calls whenever your balance covers at least one minute. If the person is released or you no longer need the account, refunds are available. Money in a PIN Debit account, however, becomes the incarcerated individual's property. Keep in mind that outgoing calls are monitored. Create your vendor account first, add funds to the right phone option, then follow any app or scheduling steps for calls or video sessions.

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Quick Facts

  • ConnectNetwork is the DPSCS-authorized portal for phone deposits and account management at Dorsey Run.
  • ConnectNetwork customer support for phone account concerns is (877) 650-4249.
  • AdvancePay accounts allow prepaid collect calls and calls can be received whenever the account balance covers at least a one-minute call.
  • Refunds for AdvancePay are available if the incarcerated individual who calls you is released or you no longer need the account.
  • Money deposited into a PIN Debit account becomes the incarcerated individual's property.

Send Photos & Mail Guides

sending-care-packages-access-securepak

Sending Care Packages to Someone at Dorsey Run Using Access Securepak

Want to send a care package to someone at Dorsey Run Correctional Facility? Access Securepak is the Maryland DPSCS-approved program for that. Packages sent outside the program typically won't be processed the same way, so sticking with Access Securepak saves you time and headaches.

Common Questions

How do I set up phone calls for someone at Dorsey Run?

Start by creating an account with ConnectNetwork, the DPSCS-authorized portal for phone deposits at Dorsey Run. Fund either an AdvancePay (prepaid collect) or PIN Debit account, then follow the vendor's setup steps—including any app downloads or scheduling requirements—before calls or video sessions.

When will I receive calls from someone at Dorsey Run?

The person in custody places all calls. With AdvancePay, you can receive prepaid collect calls as long as your balance covers at least one minute. Calls and most video visits are monitored and recorded.

Can I get a refund for an AdvancePay account at Dorsey Run and who do I contact?

Yes—AdvancePay refunds are available if the incarcerated individual is released or you no longer need the account. For help with refunds or account issues, contact ConnectNetwork customer support at (877) 650-4249.

How do I send a care package to someone at Dorsey Run Correctional Facility?

Order care packages through Access Securepak online, by mail, or by phone at 1-800-546-6283. Expect applicable sales tax and processing fees to be added at checkout.

Is there a limit to how much I can send in care packages to an inmate at Dorsey Run?

Yes. Care-package purchases are limited to $100 maximum of product per incarcerated individual per quarter.

How is inmate mail typically processed in Maryland facilities?

Many Maryland facilities process mail off-site: letters are inspected, scanned, and delivered electronically rather than as physical paper. To avoid delays, use plain white paper in a plain white envelope. Include the person's full name and your complete return address.

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