Douglas County Jail

Douglas County Jail uses video visitation—both on-site and remote. Three video units are available in the Justice Building 3rd-floor lobby, Monday–Friday from 7:30 am to 4:30 pm (excluding holidays). One unit is ADA accessible, and using the lobby units is free. The lobby closes on facility holidays: New Year's Day, MLK Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans Day, and Thanksgiving. Prefer visiting from home? Remote video visits are available through a vendor portal for a fee. Check device compatibility and scheduling rules before booking, and make sure you're approved ahead of time to lock in your time slot.

Douglas County Jail uses Smart Communications (SmartInmate) for phone calls and video visits. You'll need to create a vendor account to place calls or set up video. Non-restricted AICs can make calls up to 20 minutes each. All calls are recorded except those to the AIC's attorney or verified clergy members. A word of caution: letting someone else use your vendor account or connecting calls to blocked numbers can get your number blocked from future calls. AICs can pay for calls using funds from their trust account. Remote video visits are available for a fee through smartinmate.com—iPhone users should use Chrome since Safari isn't compatible. Need help? Use the

Douglas County Jail processes regular postal mail through Smart Communications. Approved pages are scanned and made available for the AIC to view on Smart devices. Always print the AIC's full name and booking/ID number clearly on every piece of mail. For scanned mail, address it to Smart Communications / Douglas County Jail with the AIC's name and ID, then send it to PO Box 9213, Seminole, FL 33775-9213. Legal mail and publications go directly to Douglas County Jail at 1036 SE Douglas Avenue, Roseburg, OR 97470. You can also subscribe to MailGuard Tracker to check delivery status and get notified if mail is rejected.

Douglas County Jail accepts deposits several ways. You can add money online at smartinmate.com or by phone at (727) 349-1561 (available 7:00 am–12:00 midnight EST). Lobby kiosks and U.S. mail deposits work too. The Keefe Kiosk on the 3rd floor near the jail visiting entrance takes cash or credit/debit, Monday–Friday 8 am–5 pm (excluding holidays). Access Secure Deposits handles phone deposits at 866-345-1884 (fees as low as $3.95) and internet deposits ($2.95 minimum fee). Access Corrections supports commissary orders and other payments. Commissary orders max out at $50, and if the AIC leaves before distribution, items must be picked up within 48 hours.