Penmate Inmate Support Guides
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Every Way to Put Money on an Inmate's Account at Douglas County Jail

Putting money on someone's account at Douglas County Jail is straightforward once you pick the right method. Here are your options—online, by phone, at the lobby kiosk, or by mail—plus the details you'll need for each.

• 2 min read • dcso.com
Every Way to Put Money on an Inmate's Account at Douglas County Jail

Douglas County Jail accepts deposits through several channels. Add funds online through SmartInmate, or call Smart Communications to deposit by phone. Local? Use the Keefe kiosk in the Justice Building lobby during business hours. Prefer old-school? Smart Communications also accepts money orders by mail.

For online deposits, head to www.smartinmate.com. That's the site Douglas County Jail uses for adding money to inmate accounts.

Prefer to handle it by phone? Call Smart Communications at (727) 349-1561. The line is open seven days a week, 7:00 am to 12:00 midnight (EST).

Access Secure Deposits is another option for Douglas County AIC accounts. They accept Mastercard and Visa (debit or credit), with online deposit fees starting at $2.95. You can also call toll-free at 866-345-1884 - phone deposit fees start at $3.95.

Lobby Kiosk

  • ✓ Location: Keefe kiosk on the 3rd floor near the jail visiting entrance (Justice Building lobby)
  • ✓ Hours: 8:00 am–5:00 pm, Monday–Friday (excluding holidays)
  • ✓ Payment types: cash, credit cards, or debit cards
Every Way to Put Money on an Inmate's Account at Douglas County Jail

To deposit by mail, send a money order payable to

Note: When you mail a deposit, include the account information the vendor requires (such as the PPC or PIN Debit calling account phone number), along with the phone number of the person depositing the funds.

Having trouble with Smart Communications - login issues, account questions, or a deposit that didn't go through? Start with the "Contact Us" and "Submit a Message" options inside your Smart account. That's usually fastest. You can also call the Smart Communications Customer Care Center at (888) 253-5178, available 24/7.

Douglas County Jail uses Smart Communications for phone and video services, so you'll need a Smart Communications account to use that system. If your question is about your Smart account (not the jail's front-desk policies), contacting Smart Communications directly is the quickest path to an answer.

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