Douglas County Jail Phone Calls: 5 Questions Families Ask Most
Phone calls are often the fastest way to stay connected, but the rules can feel confusing at first. Here are the five questions families ask most about Douglas County Jail phone calls—answered in plain language.
Douglas County Jail uses Smart Communications for phone service. Before you can receive calls, you'll need to set up a Smart Communications account. Head to the jail's phone call information page and click
Need help with your Smart Communications account? If you can log in, use “Contact Us” and “Submit a Message” inside your account for the fastest support. You can also call the Smart Communications Customer Care Center at (888) 253-5178, which is open 24/7.
Calls from Adults in Custody (AIC) at Douglas County Jail are limited to 20 minutes each. If your call cuts off right at the limit, that’s usually why.
Phone calls at Douglas County Jail are recorded - with two exceptions: calls to the AIC's attorney and calls to verified clergy members. Treat regular calls as recorded and choose your words accordingly. For anything related to your loved one's case, they should use the attorney call option instead of discussing details on a standard call.
Yes. If an AIC has money in their trust account, they can use those funds to pay for phone calls.
Prohibited Behaviors
- ✓ Making or accepting third-party calls
- ✓ Letting other people use your Smart Communications account
- ✓ Creating a “pathway” that connects callers to phone numbers that are blocked
- ✓ Any of the above can result in your number being blocked from receiving further calls
If calls aren't coming through, your account won't work, or you suspect your number was blocked, contact Smart Communications first. The fastest route is through your account - go to
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